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# IT Specialist (On Site)

- **Company:** Alacriant Inc.
- **Location:** Stoughton, MA, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Avaya IP Phone 1140e, Spreadsheets, Crystal Reports (Reporting Software), Database Applications, Linux, Text Processing, Network Topologies, Hyper-V, Microsoft Office, Microsoft SQL Server, Windows Servers, SQL Server Reporting Services, Virtual Local Area Networks, Data Logging, Peripherals, Information Technology, Epicor ERP
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6be94420ae22d5a2

## About the Role

· Must have strong work ethic to work independently with minimal supervision and communicate effectively.

Skills/Requirements:

· Bachelor's degree in computer information systems or equivalent.

· 3+ years of help desk and support experience required.

· Ability and skills to provide routine troubleshooting for hardware and software in a networked environment.

· Experience with automated update utilities for Microsoft Windows 11, Server and Microsoft Office.

· Experience with Microsoft Group Policy Objects.

· Experience with Active Directory Users, Groups and Security.

· Experience with Office 365 Tenants.

Bonus Skills:

· Understanding of network topology, including VLAN segmentation

· Experience with Arista switches.

· Experience with Avaya IP Office phone system.

· Experience with ERP software (Epicor).

· Experience with SQL Server, Crystal Reports and SQL Server Reporting Services.

· Experience with Linux, drive encryption and Hyper-V.

## Description

· Resolve user-reported problems using available tools and following command procedures and policies.

· Provide PC computer technical support for Windows 11, Windows Server, software, and peripherals.

· Routine hardware set up, troubleshooting and replacement, software installation and evaluation, and use of various spreadsheet, word processing and database application programs.

· Maintain Virus protection and windows update system, making sure all end user workstations are up to date; BitDefender/Action1.

· Routine research and implementation of compliance solutions in accordance with established guidelines.

· Provide accurate and timely logging of support requests and resolutions in the Help Desk application; Lansweeper.

· Contribute to technical support documentation of resolutions, processes, and procedures.

· Able and willing to learn new, as well as existing technologies.