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# Information Technology Manager

- **Company:** The Association
- **Location:** Milwaukee, WI, United States
- **Experience:** Experienced
- **Salary:** $78,500.0 - $82,100.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Cloud Computing, Cyber Security, Multi-Factor Authentication, Information Technology Operations, Microsoft PowerPoint, Microsoft SharePoint, System Software, Firewalls (Computer Science), Microsoft InTune, Information Technology, User Accounts
- **Published:** October 17, 2026
- **Apply:** https://www.nettemps.com/us/en/W54500A4238AF305DAF.ntap

## About the Role

Successful candidates will hold a bachelor's degree or higher in a computer-related field and have a minimum of 3-6 years' experience, as well as demonstrated competencies in:

 * Ability to travel 3-4 times per year to AEM's satellite office in Washington, D.C.
 * Ability to respond & research a variety of technical issues, prioritize issues and respond to staff in a timely and professional manner.
 * Highly proactive and motivated individual with the ability to work in a team environment and independently.
 * Strong IT security mindset and understanding of principles.
 * Customer-service oriented, with advanced written and verbal communication skills.
 * Comfortable presenting to and training medium-large groups.
 * High degree of technical aptitude and ability to adapt in a fast-paced environment.
 * Demonstrated problem-solving and critical thinking skills.
 * Experience with service desk ticket systems, M365 Administration, IT Security, and daily IT operations preferred.

## Description

* Provide level I & II IT helpdesk support for AEM staff with a strong emphasis on consistent and timely customer service. Requests will vary in complexity.
 * Troubleshoot PC/Tablet issues, including hardware and software.
 * Support Windows 11 & M365 applications including: Exchange, Teams, SharePoint Online, Word, Excel, PowerPoint, Bookings, and Intune.
 * Develop, document, and conduct staff training for a wide range of IT topics, system software, and policies.
 * Develop and update IT orientation content and workflows quarterly.
 * Setup User accounts, licensing, and staff devices for new AEM staff.
 * Complete IT offboarding for staff departures.
 * Serve as the owner & administrator for the Customer Contact Center platform used at AEM.
 * Oversee AEM's IT Security Awareness platform, KnowBe4.
 * Conduct Quarterly Permission Audits.
 * Assist in IT Security operations (Firewall, Cloud App Security, Multifactor Authentication).
 * Write detailed procedures for resolving a variety of technical issues & maintain AEM's IT staff user knowledgebase.
 * Oversee AEM conference rooms and serve as the go-to resource and maintain documentation, conduct training, and engage with AV vendor for enhancements/issue resolution in AV programming.
 * Analyze trends in the IT Service desk ticket queue to propose updated policies and procedures.
 * This position has one direct report.