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# Service Desk Administrator

- **Company:** Modern Technology Solutions, Inc.
- **Location:** Dayton, OH, United States
- **Salary:** $100,000.0 - $170,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, BASIC (Programming Language), Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), TCP/IP, Network Routers, SC Clearance, Patch Management, Laptops, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.juju.com/job/1_0B6AB78B60AA42D5B9482811BE64BCB2-OH293508362

## About the Role

Provide exceptional service and support, ensuring users can operate program systems efficiently and effectively. - Deliver user training on system updates, cybersecurity requirements, and technical tools associated with the Space Based Interceptor platform. - Maintain positive and professional communication while addressing end-user concerns. **Collaboration:** - Work closely with IT staff, cybersecurity teams, and program management to deliver timely solutions and optimize program performance. - Participate in regular team meetings to report on trends, challenges, and recommendations for improving help desk services. - Support operational readiness exercises and program system certifications as required **Education and Experience:** - Bachelor's degree with 5 years' related experience; master's degree preferred. **Required Security Clearance:** - Must have an Active Secret Clearance. **Required Skills:** - Knowledge of TCP/IP, DNS, DHCP, VPN, and basic switch/router concepts to
diagnose connectivity issues across secure networks. - Experience with platforms like ServiceNow, Remedy, or Jira for incident, problem, and change management workflows-critical in controlled defense environments. - Understanding of antivirus/EDR tools, patch management, and compliance monitoring aligned with security standards such as NIST or organizationspecific policies. - Ability to troubleshoot and maintain desktops, laptops, printers, classified/unclassified systems, and specialized equipment used in secure facilities. **Compensation** *The pay range for this position is $100,000/year to $170,000/year; however, base pay offered may vary depending on established government contract rates, job-related knowledge, skills, and experience, and other factors.
MTSI also offers a full range of medical, financial, and other benefits, dependent on the position*

## Description

The ideal candidate will serve as the first point of contact for resolving hardware, software, network, and mission-critical systems issues, ensuring seamless operational support for this dynamic defense initiative.
This position requires strong communication skills, technical proficiency, and a commitment to delivering excellent customer service while supporting the program's strategic objectives. **Key Responsibilities:** **Technical Support:** - Respond promptly to user inquiries via phone, email, or ticketing system to troubleshoot and resolve technical issues related to the Space Based Interceptor systems. - Diagnose and resolve application, network, and hardware problems while adhering to program security protocols. - Escalate unresolved issues to higher-level support teams as needed, ensuring continuity of operations. **System Administration:** - Maintain and update help desk documentation, including user manuals, FAQs, and standard operating procedures. - Perform basic system checks and maintenance tasks to ensure optimal functionality of software and equipment. - Monitor system performance metrics and ensure compliance with cybersecurity and operational standards. **Customer Service:**