> Markdown version of [/jobs/ext/4379918-audiovisual-engineer](https://www.wearedevelopers.com/jobs/ext/4379918-audiovisual-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Audiovisual Engineer

- **Company:** Raas Infotech
- **Location:** Santa Clara, CA, United States
- **Salary:** $70,221.0 - $84,573.0
- **Contract:** Permanent contract
- **Skills:** Codecs, Cyber Security, Networking Hardware, Networking Basics, Systems Integration, Virtual Local Area Networks, Wide Area Networks, Cisco WebEx, Cts+, Cisco, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=471007a36cd5d496

## About the Role

* Experience in AV/UC support in a lead, supervisory, or senior role.
 * Strong expertise in Microsoft Teams, Webex, and Cisco video conferencing environments.
 * Hands-on experience with conference room AV design, installation, and troubleshooting, including displays, DSPs, codecs, cameras, microphones, and control systems.
 * Familiarity with Poly phones and room integrations.
 * Solid understanding of networking fundamentals (LAN/WAN, VLANs, QoS, PoE) as they relate to AV and UC.
 * Experience managing vendors, projects, and service-level agreements.
 * Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications:

 * Certifications such as CTS, Cisco (CCNA/CCNP Collaboration), or Microsoft Teams certifications.
 * Experience with ITSM tools (e.g., ServiceNow) and room monitoring/management platforms.
 * Experience supporting global or multi-site environments.
 * Background in budgeting and lifecycle planning.

Success Measures: -

 * Improved room uptime and faster incident resolution.
 * Higher user satisfaction for meetings and events.
 * Consistent standards across all AV spaces.
 * Accurate inventory and a well-documented support model.
 * A skilled, engaged, and well-covered support team.

## Description

* We are seeking an experienced AV/VC Support Lead to own the delivery, reliability, and continuous improvement of our Unified Communications (UC) and conference room AV services.
 * In this role you will lead a team of AV support specialists, set support standards, manage escalations, and partner with IT, facilities, and vendors to deliver seamless meeting experiences across all AV spaces.
 * You will be both a hands-on technical expert and a people leader., Team Leadership & Service Delivery
 * Lead, coach, and mentor AV support specialists; assign work, set priorities, and manage schedules and on-call coverage.
 * Serve as the escalation point (Tier 2/3) for complex AV, UC, and conference room issues.
 * Define and maintain support processes, SOPs, runbooks, and knowledge base articles.
 * Track and report on KPIs and SLAs (ticket volume, resolution time, room uptime, user satisfaction) and drive improvements.

UC & Meeting Platform Ownership:

 * Own support strategy for Microsoft Teams, Webex, and Cisco video conferencing platforms.
 * Lead troubleshooting of complex meeting issues and conduct root cause analysis for recurring problems.
 * Coordinate platform updates, new feature rollouts, and user communications.

Conference Room & AV Infrastructure:

 * Oversee installation, configuration, and maintenance of AV equipment across all AV spaces, including Cisco video endpoints and Poly phones.
 * Define room standards and designs and build specifications for new and refreshed spaces.
 * Plan and run proactive room health checks, monitoring, and preventive maintenance programs for AV and network equipment.

Events & Large Group Support:

 * Plan and lead IT AV support for executive meetings, town halls, and large events.
 * Ensure staffing, equipment, and contingency plans are in place for high-visibility sessions.

Vendor & Project Management:

 * Manage relationships with AV integrators, OEMs, and service providers, including SLAs, escalations, and contract renewals.
 * Lead AV projects from requirements through delivery, including scope, timelines, budget, and testing.
 * Support budget planning and lifecycle/refresh forecasting for AV equipment.

Inventory, Compliance & Documentation:

 * Ensure accurate records of AV inventory, configurations, warranties, and maintenance history.
 * Ensure adherence to IT security, compliance, and change management standards.
 * Review and approve documentation, incident reports, and post-event reviews.