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# Computer Systems Analyst - Jacksonville, FL

- **Company:** DirectViz Solutions, LLC
- **Location:** Jacksonville, FL, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** NIPRNet, Information Technology
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8b72e01c4e2b340f

## About the Role

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

We are seeking a highly skilled Computer Systems Analyst to work on-site at our Jacksonville, FL location., * Education: DoD8570 IAT Level II (eg: Sec+)

 * Clearance: Secret
 * 1-3 years' experience in Technical Support or equivalent experience.
 * Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
 * Demonstrate initiative and be results oriented with flexibility and tenacity
 * Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
 * Ability to work in a dynamic cross-organizational team environment
 * Strong dedication to provide quality customer service
 * Effective problem-solving skills and inherent decision-making ability
 * Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
 * Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager

Physical and Mental Qualifications:

 * Be able to maintain awareness during scheduled working hours.
 * Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
 * Able to lift up to 15 pounds.
 * Excellent verbal and written communication; good command of the English language
 * Execute tasks independently and work as a team.
 * Learns and memories routine tasks.
 * Strong organizational, grammar, business correspondence, and self-management skills
 * Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
 * DVS retains the right to change or assign other duties to this position.

## Description

* Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
 * Act as a primary point of contact for incoming Helpdesk phone calls and emails.
 * Open and update Support Requests based on phone calls and emails.
 * Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors.
 * Configure and deploy workstations and laptops.
 * Provide client locations with onsite support as necessary.
 * Create and maintain accurate documentation to ensure correct procedures and licensing are followed.
 * Create and remove new user and computer accounts within and outside of domain environments.
 * Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
 * Regularly perform scheduled maintenance on desktops, laptops, and servers.
 * Scan and maintain machines for security purposes.
 * Provide technical assistance for common application and hardware issues.
 * Research best practices for applications.
 * Maintain confidential information as needed.
 * Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
 * Escalate issues to Advanced Services and the Management team as appropriate.
 * Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
 * Other duties and projects as assigned