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# Helpdesk Support

- **Company:** PROLIM Global Corporation
- **Location:** Nashville, TN, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Outlook, Information Systems, Desktop Computing, Network Troubleshooting, Microsoft Office, Network Connections, SAP (Applications), Peripherals, Information Technology
- **Published:** October 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/helpdesk-support-nashville-tn--be6ff0c3-4a29-4323-85dd-7753bf6ecbf0

## About the Role

Help Desk, Help Desk, Network Connectivity, Desktop Administration, Logistics Industry Software, Technical Support, SAP, Third-Party Logistics (3PL), Incident Management, Desktop PC, * 5-7+ years of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support.

 * Experience supporting logistics, warehouse, distribution, or supply chain operations.
 * Hands-on experience with SAP application support.
 * Experience supporting PCs, printers, scanners, and network connectivity.
 * Experience with Microsoft Office 365, including Outlook, Teams, and related applications.
 * Strong knowledge of Incident Management and Problem Management.
 * Experience with troubleshooting hardware, software, applications, and network issues.
 * Strong communication, interpersonal, and organizational skills.
 * Ability to work independently and prioritize multiple support requests.
 * Bachelor's degree in Computer Science, Information Systems, or equivalent experience.

## Description

We are looking for an experienced Helpdesk Support professional to provide front-line IT support for a logistics center and third-party logistics operations. The ideal candidate will have strong experience with desktop support, logistics applications, SAP, Office 365, network connectivity, and incident/problem management., * Provide first-line IT support for PCs, applications, network connectivity, and logistics applications.

 * Support SAP and logistics-related applications and troubleshoot user issues.
 * Troubleshoot desktops, laptops, printers, scanners, peripherals, and network connectivity.
 * Diagnose and resolve incidents within established service levels.
 * Perform incident triage, prioritization, escalation, and resolution.
 * Participate in Problem Management and identify root causes of recurring incidents.
 * Work with business process owners and IT teams to implement process improvements.
 * Support risk assessments for logistics applications and hardware.
 * Provide support for software releases, system upgrades, patches, and new service rollouts.
 * Coordinate with Help Desk and IT Service Line Managers for issue resolution.
 * Maintain accurate incident documentation and follow standard IT support processes.
 * Manage multiple priorities while maintaining strong customer service.