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# Classroom Desktop Support Technician and Help Desk Coordinator

- **Company:** University of Minnesota
- **Location:** Morris, MN, United States
- **Experience:** Experienced
- **Salary:** $53,000 - $57,000
- **Contract:** Temporary contract
- **Skills:** Software Applications, Application Performance Management, Computer Networks, Desktop Computing, Issue Tracking Systems, Microsoft Office, Network Service
- **Published:** October 21, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88686773/1

## About the Role

* A BA/BS degree in a field related to the position, or combination of related education and
related work experience to equal four years.

 * Demonstrated customer service experience.
 * Ability to work effectively in a team environment.
 * Experience working with Google or Microsoft office software suites.
 * Effective oral, written, and interpersonal communication skills.

Preferred knowledge, skills and abilities:

 * Experience with ITIL frameworks and methodologies.
 * Ability to project a calm, professional demeanor in a variety of settings.
 * Strong interpersonal skills including the ability to exercise discretion, confidentiality,
diplomacy, and good judgment in dealing with sensitive topics and varied issues.

 * Critical thinking, analytical, and problem solving skills, including the ability to anticipate
and recognize issues as they arise, and the ability to make decisions independently
within established guidelines and protocols.

Physical and/or environmental requirements:

 * Able to lift up to 50 lbs and or bend/crouch/crawl around furniture.

## Description

Provides campus technology service for classroom and desktop support and serves as the Help
Desk Coordinator. In conjunction with the campus Service Desk, provides technical assistance
to faculty, staff, and students. Responsible for administering, maintaining, troubleshooting, and
monitoring applications, programs, computers, devices or other technical products, processes,
or systems. Resolves issues through a combination of adapting standard procedures, research,
and creative problem solving., User & Device Support (35%)

 * Serves as generalist responsible for providing a broad range of user support services.
 * Provides technical support to users of computer applications and hardware. Focus is on
non-routine, more difficult or complex problems. Resolves issues escalated by the
service desk.

 * Creates documentation for internal use by others in support areas.
 * Addresses issues of moderate difficulty that can be resolved through a combination of
standard procedures, research and creative problem solving.

 * Utilizes help desk and issue tracking software to recommend process improvements,
issue management, and resolutions.

 * Deploys, and maintains workstations and network printers.
 * Assists in delivering group training to end users.
 * Collaborates with network services, developers, and other IT staff to restore service or
identify problems.

 * Participates in projects to test, customize, and deploy new technology solutions to meet
unit needs.

 * Conducts analysis and provides consultations on hardware/software purchasing and
adoption of new technology.

Classroom Support (35%)

 * Assist with maintaining audio-visual systems in classrooms, collaboration, and learning
spaces.

 * Contribute to a standard configuration of classroom technology that supports the delivery
of educational content in the classroom.

 * Provide technical support for classroom technology.
 * Coordinate escalation of audio-visual equipment repair to appropriate manufacturers or
service providers as needed.

 * Maintain inventory of instructional technology equipment.

Help Desk Coordinator (25%)

 * Coordinate and schedule Service Desk student employees.
 * Provide technical and customer support training to student employees.
 * Serve as Service Desk escalation point for campus assistance.
 * Coordinate support efforts with OIT Help Desk services.

Other (5%)

 * Other duties as assigned.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Priority given to candidates who apply by October 28, 2026.