> Markdown version of [/jobs/ext/4382370-it-support-technician](https://www.wearedevelopers.com/jobs/ext/4382370-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Memorial Hospital - **Location:** Carthage, IL, United States - **Experience:** Experienced - **Salary:** $60,000 - $65,000 - **Contract:** Permanent contract - **Skills:** Active Directory, Computer Literacy, Data Security, Desktop Computing, Peripherals, Electronic Medical Records, Computer Equipment, Information Technology, Malware Detection, User Accounts - **Published:** October 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d76250ded4b1b846 ## About the Role * Associate's degree or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience. * 2+ years of experience providing desktop, help desk, endpoint, or technical support in a Microsoft Windows environment. * Experience performing delegated Active Directory administration and supporting network-connected devices., * Experience in the healthcare field. ## Description Supports, maintains and provides technical assistance to healthcare professionals by troubleshooting and resolving issues relating to in-house computer systems, desktops, and peripherals and software while ensuring optimal workstation performance and adhering to strict data security and HIPAA compliance regulations. Primary Job Responsibilities: * Assist in the daily operations of the Information Technology Department. * Answer incoming IT help desk calls and work tickets. * Evaluate and prioritize help desk requests. * Performs on-site and remote analysis, diagnosis, and resolution of complex PC and hardware related problems for a variety of end users, and recommends and implements corrective hardware solutions, including off-site repair as needed. * Develops and maintains inventory of all computers, printers and other peripheral equipment. * Set up new computer hardware and peripheral equipment as needed. * Monitors and tests PC performance and updates or replaces as needed. * Perform account management functions including, but not limited to, unlocking user accounts, re-enabling computer accounts, password resets, and user identity verification. * Assists with Active Directory group policies and troubleshooting procedures. * Diagnose and resolve software and hardware failure, repair, installation, and removal and document resolution. * Recommends, schedules, and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs. * Establish a preventative maintenance program for PC, printer and peripheral equipment. * Supports development and implementation of new technology projects. * Assists with the installation of hardware and software as needed. * Support and educate end users on basic computer skills and usage as support arises. * Works with third-party support and PC equipment vendors as necessary. * Administers software update management on all related hardware as needed. * Administers endpoint protection and anti-malware solution, including update management, alert monitoring, assistance with device isolation and remediation, and triaging escalations on all related instances. * Assists in the daily operation of the Electronic Medical Record (EMR) software and other business critical software, (including CPSI, Epic, M365.). * Conducts research on computer products in support of PC and printer procurement and development efforts. Evaluates and recommends hardware products for purchase. * Aids in development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans. * Serves as a liaison for the Information Technology Department. * Will embody FOCUS values through interactions with patients/residents/children and coworkers. * Perform other related duties as assigned or requested.