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# IT Support Specialist (Entry Level)

- **Company:** ISSI TECHNOLOGY PROFESSIONALS
- **Location:** Syracuse, NY, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $57,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, Software Deployment, Wi-Fi Technology, Scripting, Computer Network Technologies, Tablet Computers, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=822d87724dc0d2c6

## About the Role

We're open to early-career IT professionals! You don't need years of advanced IT experience to be considered., * At least 1 year of professional IT support experience in a help desk, desktop support, IT technician, or similar role.

 * Basic knowledge of Windows operating systems and common computer hardware/software troubleshooting.
 * Experience assisting end users with technical problems.
 * Familiarity with basic networking concepts, including Wi-Fi, VPNs, and connectivity troubleshooting.
 * Strong communication and customer service skills.
 * Ability to troubleshoot issues, solve problems, and learn new technologies.
 * Organized, dependable, and comfortable working both independently and as part of a team.

Nice to Have (Not Required):

 * Associate's degree or higher in Information Technology, Computer Science, or a related field.
 * CompTIA A+, Network+, or Microsoft certifications.
 * Experience supporting Microsoft 365, Active Directory, or other business applications.
 * Exposure to mobile device management, scripting, software deployment, or IT security tools.
 * Experience working with ticketing systems or managing IT equipment.

Additional Requirements:

 * Must be able to work on-site in East Syracuse, NY.
 * Valid driver's license required.
 * Must successfully complete required drug screening and background checks.
 * Must be a U.S. Citizen or Permanent Resident. Current or future employment sponsorship is not available.
 * No third-party agencies or C2C arrangements.

## Description

Have some hands-on IT support experience and ready to take the next step in your career? This could be a great opportunity for you!

We are looking for an enthusiastic, tech-savvy IT Support Specialist to join a growing IT team in the East Syracuse, NY area.

Whether you're currently working in a help desk, desktop support, or an entry-level IT position, this opportunity offers the chance to build on your existing skills, gain exposure to new technologies, and continue developing your IT career.

You'll work with a variety of hardware, software, business applications, and networking technologies while helping employees resolve everyday technical issues.

We're looking for someone with a solid foundation in IT support, strong troubleshooting abilities, a willingness to learn, and a genuine interest in technology.

This is a full-time, direct-hire opportunity with a stable organization and a collaborative IT team.

What You'll Be Doing

As an IT Support Specialist, you'll play an important role in keeping technology running smoothly across the organization.

Your responsibilities will include:

 * Provide Level 1 IT support, troubleshooting hardware, software, and connectivity issues for employees.
 * Respond to help desk tickets and assist users with everyday technical problems.
 * Set up, configure, maintain, and troubleshoot Windows desktops, laptops, tablets, and peripherals.
 * Support a variety of technologies, including printers, mobile devices, POS systems, phones, and other business equipment.
 * Assist with software installations, system updates, and equipment deployments.
 * Troubleshoot basic networking, VPN, and remote connectivity issues.
 * Help manage IT equipment inventory, user devices, and technology requests.
 * Support business applications and assist with routine system maintenance.
 * Gain exposure to IT security practices, including multi-factor authentication, malware prevention, encryption, and software patching.
 * Maintain documentation and assist with improving IT support processes.
 * Participate in an on-call rotation for occasional after-hours technical support.
 * Continue developing your technical skills through training and hands-on experience.