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# Level 1 IT Help Desk Tech Support

- **Company:** Morris Inc
- **Location:** Duncan, SC, United States
- **Salary:** $40,000 - $50,000
- **Contract:** Permanent contract
- **Skills:** Active Directory, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Software Engineering, SQL Databases, Office365, Firewalls (Computer Science), Information Technology, Laptops
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1aa90d13e52189aa

## About the Role

* Must be physically capable of performing job duties and be able to lift a minimum of 20 lbs
 * Strong problem-solving skills and a passion for technology
 * Maybe asked to participate in training and development opportunities as necessary

Highly Preferred Skills:

 * 1 year or more experience in IT field
 * IT related Associates or Bachelor's Degree, or comparable experience
 * Experience working with active directory, VPN, and SQL servers
 * Experience with installation, configuration and monitoring of small networks and firewalls
 * Experience with MSP
 * Experience supporting users with Office 365 applications (to include MS Teams)
 * Experienced with FM Audit a plus
 * Experience with IP Phones

## Description

* Provide first-level technical support to end-users via phone, email, or in person
 * Maintain accurate records of all support requests and resolutions in our ticketing system
 * Ability to handle multiple tasks in rapid succession
 * Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
 * Must have a valid driver's license
 * Must maintain a clean driving record