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# Industrial Technical Support Specialist - Not IT

- **Company:** Pattyn LLC
- **Location:** Sussex, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft OneNote, Microsoft Office, Microsoft PowerPoint
- **Published:** October 2, 2026
- **Apply:** https://www.disabledperson.com/jobs/75651201-industrial-technical-support-specialist-not-it

## About the Role

* Experience: Customer service, service engineer in packaging, automation, or machine builder is preferred.
 * Education: High school diploma or equivalent required; additional technical or administrative training preferred.
 * Proficiency in Microsoft Office (Outlook, Excel, Word, OneNote, PowerPoint).
 * Basic understanding of PLC code (structure text) is strongly preferred. (Beckhoff)
 * Basic knowledge of electricity and automation components (motor control / sensors / encoders /.)
 * Basic understanding of automation and machine sequencing.
 * Language: Bilingual proficiency in English and Spanish preferred but not required.
 * Strong verbal and written communication skills.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Strong problem-solving skills and attention to detail.

Physical Environment:

Ability to walk, stand, and get into positions to work on components of a packaging machine such as, but not limited to, bending, twisting, and reaching with arms and hands.

## Description

* Monitor the technical help desk to provide support with customers via phone, text message, email, or video calls.
 * Read and interpret electrical schematics to assist in troubleshooting.
 * Read and troubleshoot PLC code to assist in troubleshooting.
 * Log, categorize, and prioritize cases and service requests using our CRM platform.
 * Function as a bridge builder between other departments - project management, technician planning, spare parts, engineering, & R&D.
 * Escalate problems to our technical support manager or the service department managers, or to our respective factories in Belgium or France.
 * Ability to request help from colleagues or others with more experience when needed.