> Markdown version of [/jobs/ext/4384217-technical-support-analyst](https://www.wearedevelopers.com/jobs/ext/4384217-technical-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** Hq Trimble Westminster - **Location:** Westminster, CO, United States - **Experience:** Starter - **Salary:** $47,840.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, HTML, Microsoft Windows, Application Programming Interfaces (APIs), Data Analysis, Confluence, JIRA, Software as a Service, Machine Learning, Scrum Methodology, Salesforce.Com, SQL Databases, Extensible Markup Language (XML), Scripting - **Published:** October 1, 2026 - **Apply:** https://www.builtincolorado.com/job/technical-support-analyst/11452606?handler=ApplyRedirect ## About the Role * 5+ years of technical support experience * Proven experience supporting customers within a fast-paced SaaS environment * Excellent Windows, network, web browser, and troubleshooting skills across SQL, XML, HTML, and scripting * Demonstrated success in root cause analysis, bug writing in tools like Jira/Confluence, and tracking cases in CRM like Salesforce * Strong written and verbal communication skills with a positive, growth-minded attitude * Ability to support a rotating on-call schedule Bonus Points For: * Experience developing reports to analyze data trends and reviewing software logs * Bachelors degree in a technical field * Experience > Education Logistics: Location (On-site): Lake Oswego, OR (preferred), Westminster, CO, or other Trimble locations ## Description Provides technical support for Trimble's SaaS construction products, analyzing incidents, assessing severity and risk, resolving customer issues, and coordinating across teams to reduce resolution times. The role requires troubleshooting across Windows, networks, browsers, SQL, XML, HTML, and scripting; documenting bugs in Jira and Confluence; tracking cases in Salesforce; communicating with technical and non-technical stakeholders; and participating in rotating on-call support. The summary above was generated by AI Technical Support Analyst - Empower Our Customers and Drive Success Ready to make a tangible impact on global customer experiences? Trimble is looking for a passionate and dedicated Technical Support Analyst to ensure high levels of satisfaction, resolve complex client incidents, and provide top-notch support in a dynamic production environment. Join our collaborative team and help customers thrive while shaping the future of our innovative Unity Construct by e-Builder products! What Makes This Role Great: In this role, you will be a driving force behind exceptional technical support, directly influencing customer satisfaction and shaping the adoption of our e-Builder product while working in a collaborative, fast-paced environment. Key Exciting Responsibilities: * Champion customer satisfaction by providing top-notch support and maintaining high NPS standards * Spearhead preliminary incident analysis to evaluate impact, severity, and risk effectively * Collaborate cross-organizationally to ensure prompt solutions and minimize case resolution times * Communicate complex technical insights clearly to both technical and non-technical stakeholders, Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, minimizing operational risk, and assisting the branch manager with scheduling and daily tasks. The coordinator provides customer service, promotes digital banking solutions, identifies financial needs, detects potential fraud, follows compliance policies, and helps motivate the branch team to meet business objectives. PNC Bank Technology Integrations Manager - Tempus An Hour Ago Remote or Hybrid USA 100K-223K Annually Senior level 100K-223K Annually Senior level Machine Learning * Payments * Security * Software * Financial Services Leads and scales a team of Technology Integration Specialists while overseeing customer integration discovery, design, execution, and escalation support. Reviews architectures, APIs, and technical documentation; partners with Sales, Product, Engineering, Implementation, and Customer Success; and improves integration processes, standards, tooling, and delivery predictability. Provides technical consulting, requirements analysis, risk management, and strategic direction for payment and point-of-sale integrations. Top Skills: APIsPayment Processing SoftwarePoint-Of-Sale SoftwareSoftware Development Lifecycle (Sdlc) PNC Bank