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# Sr. Product Manager, CRM Platform

- **Company:** Employers Partner Inc
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $90,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Microsoft Dynamics, Microsoft Office, Scrum Methodology, Release Management, Salesforce.Com, Information Technology, Workday
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5599482f09eb4ef7

## About the Role

* 5+ years in digital product management for products used by internal and external customers
 * 5+ years in Agile/Scrum (two-week sprints, quarterly planning)
 * Ownership of an enterprise platform such as Dynamics 365, Salesforce, etc.
 * Proven ownership of priorities and outcomes. This is not a project management or business analyst role.
 * A track record of prioritizing by value, confidence, and effort, and sending back requests that lack a problem or a measure
 * Ability to explain a prioritization trade-off, a miss, and what you'd do differently, with real metrics
 * Clear communication with VPs and developers alike
 * Working knowledge of Jira, Lucid, and MS Office
 * Bachelor's degree in business, design, computer science, or a related field, or equivalent experience

Preferred

 * Insurance or B2B sales and underwriting workflow experience (workers' comp helpful, not required)
 * Scrum Master or Product Owner certification

## Description

EMPLOYERS is a workers' compensation carrier building digital tools for policyholders, agents, injured workers, and our own teams. As a Senior Product Manager, you'll partner with the product lead to manage our CRM platform. Together you'll decide what gets built, what waits, and what gets a "no," so the business sees real change in how people work. You'll partner with our Agency Management Customer Experience, Risk Advisory, Marketing, Sales, and Underwriting teams.

What You'll Do

 * Own the request queue and backlog. Every request gets an outcome, a success measure, a rough size, and a confidence level before it's sequenced.
 * Say "not yet" or "no" to stakeholders, including senior leaders, and keep the relationship strong.
 * Own the platform through adoption and value realization, not just implementation. Know when to configure standard features and when custom build is worth funding.
 * Learn how a submission becomes a quote, a bind, and a policy. Watch how users actually work and run refinement sessions with the business.
 * Turn what you learn into epics, short job stories, and testable acceptance criteria. Keep the backlog ready two sprints out.
 * Work with the business analysts, developers, QA, experience design, and operational excellence on the Dynamics team.
 * Run the regular business sync. Make decisions and scope trades visible to the business owner.
 * Lead at least one epic from definition through release, so the business can see what changed in their workday.
 * Coordinate UAT, release planning, and training materials.
 * Other duties as assigned.