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# System Manager III

- **Company:** Motorola Solutions, Inc.
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Databases, File Transfer, Networking Hardware, Internet Protocol, Radio-Frequency Identification, Enterprise Software Applications, System Availability, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88605659/1

## About the Role

* Schedule: Standard 5-day, 8-hour-per-day schedule (40 hours/week). Exact hybrid/remote breakdown to be determined by leadership.
 * Core Aptitude: Highly task-focused individual with strong written, verbal, and interpersonal communication skills.
 * Technical Readiness: Basic technical background on Day 1 with the ability and willingness to learn complex P25 radio systems, patching workflows, and R56 standards on the job.
 * File Transfer Proficiency: Direct experience downloading software packages and transferring files securely across local drives or air-gapped environments., * Bachelors Degree OR 4+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
 * Must be a US Citizen and able to obtain background clearance as required by a US government customer.
 * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

## Description

* Manage and lead day to day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer
 * Manage and lead our relationship with the local service partner
 * Manage and lead our relationship with the customer
 * Ensure that customer satisfaction goals are meet both internally and with the customer
 * Procure and coordinate any internally resources that maybe needed
 * Insures compliance with response/restoration time commitment
 * Remotely diagnose system failure and facilitate call management as applicable
 * Manage Emergency Service efforts and escalation procedures

Reporting:

 * Maintain accurate records and service history statistics
 * Review service information and quality reports generated by system service database
 * Monitor and report system availability metrics to the customer on a monthly basis
 * Communicate user issues as they occur
 * Coordinate on-going continuous improvement efforts for system
 * Coordinate efforts to develop new metrics for measurements
 * Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO
 * Prepare briefings for Customers, Service Partner or Motorola Management as required

Coordination:

 * Work with Customer and Motorola Sales AE to formulate future communications requirements
 * Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
 * Work with Motorola AE to identify new sales opportunities