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# Enterprise Service Desk Associate Technician (SIPRNet)

- **Company:** Caci Inc
- **Location:** Oklahoma City, OK, United States
- **Experience:** Experienced
- **Salary:** $36,920.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Business Software, CompTIA Security+, Internet Protocol, Network Routers, Information Technology, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b4db66b6ce6281f1

## About the Role

Required:

 * Ability to obtain and maintain a DoD Secret security clearance.
 * High school diploma or equivalent and at least two years of technical support experience.
 * A bachelor's degree in a related field may be substituted for relevant experience.
 * Strong verbal and written communication skills with the ability to explain technical concepts clearly to diverse audiences.
 * Ability to work effectively in a collaborative, team-oriented environment.
 * Familiarity with service desk operations, including troubleshooting, ticket management, and customer support processes.
 * Experience supporting end-user devices, common business applications, and technical support tools.

Desired:

 * Active DoD Secret clearance or higher.
 * Experience supporting classified computing environments.
 * CompTIA Security+ certification. Experience using ServiceNow or a similar IT service management (ITSM) platform.
*

## Description

CACI is seeking motivated IT professionals to support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. As part of this transformational initiative, you will help modernize IT service delivery by supporting the transition from traditional, base-centric support to a centralized enterprise service model.

This is an exciting opportunity to join a newly established Secret Internet Protocol Router Network (SIPRNet) support team and play a key role in delivering exceptional customer service and technical support to mission-critical users. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact, we encourage you to apply.

This position supports 24/7 operations in a secure facility at Tinker Air Force Base. Flexible scheduling options may include day, evening, weekend, and swing shifts. Hybrid work opportunities may also be available in support of unclassified operations based in Oklahoma City., * Provide responsive technical support to end users by diagnosing and resolving hardware, software, system, and application issues.

 * Manage incidents throughout their lifecycle, ensuring timely resolution, accurate documentation, and appropriate escalation when necessary.
 * Maintain high levels of customer satisfaction through professional communication and effective problem-solving.
 * Create, update, and improve knowledge base articles to enhance self-service capabilities and support continuous process improvement.
 * Utilize ServiceNow to track incidents, manage tickets, document solutions, and support operational reporting.
 * Collaborate with team members across functions to ensure consistent service delivery and knowledge sharing.
 * Participate in cross-training and professional development activities to strengthen team capabilities and operational effectiveness.