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# Desktop Support Specialist #TBD

- **Company:** Digital Intelligence Systems, LLC
- **Location:** Canaan, CT, United States
- **Salary:** $51,064.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Desktop Computing, Networking Basics, Wireless Networks, Office365, Peripherals, Laptops
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cc076865197faa52

## About the Role

* Experience in Tier 1/Tier 2 desktop support or IT help desk support.
 * Strong troubleshooting skills across Windows environments and end-user hardware.
 * Working knowledge of Microsoft 365 applications and basic networking.
 * Excellent communication, customer service, and problem-solving skills.
 * Ability to work onsite and support users in a fast-paced healthcare environment.
 * A professional, patient, and service-oriented approach to technical support.

## Description

We are seeking a dependable, professional, and customer-focused Desktop Support Technician (Tier 1 / Tier 2) to provide white-glove, onsite IT support across our rehabilitation clinic environment.

The ideal candidate will deliver exceptional technical support to clinical, administrative, and leadership staff, ensuring reliable technology operations while minimizing disruptions to patient care and clinical workflows., * Provide hands-on Tier 1/Tier 2 desktop and end-user support.

 * Troubleshoot Windows desktops, laptops, printers, scanners, monitors, mobile devices, and peripherals.
 * Support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
 * Resolve login, password, account access, and basic connectivity issues.
 * Install, configure, and maintain workstations, peripherals, and standard software.
 * Troubleshoot wired and wireless network connectivity.
 * Manage help desk tickets, document resolutions, and escalate issues appropriately.
 * Provide onsite assistance for workstation moves, equipment changes, and technology-related needs.
 * Deliver professional, personalized support with clear communication, follow-up, and end-to-end issue ownership.
 * Prioritize issues affecting clinical operations and maintain a clean, organized work environment.