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# Network Operations Center (NOC) Technician

- **Company:** Ontonagon County Telephone Company
- **Location:** Munising, MI, United States
- **Experience:** Starter
- **Salary:** $41,600 - $58,240
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, Desktop Computing, Internet Protocol, Network Monitoring, Routing, TCP/IP, Computer Network Operations, Information Technology, Cisco
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2662c5eb1a3def35

## About the Role

* Strong communication and customer service skills.
 * Interest in computers, networking, and technology.
 * Good problem-solving skills and attention to detail.
 * Dependability, professionalism, and a willingness to learn.
 * Ability to work independently and as part of a team., * High school diploma or equivalent required.
 * An associate's or bachelor's degree is preferred in information technology, computer science, networking, telecommunications, electronics, or a related technical field.
 * Equivalent technical training, certifications, or relevant work experience will also be considered.
 * IT, networking, technical support, customer service, or telecommunications experience is helpful but not required.
 * Familiarity with TCP/IP, fiber optics, or networking is a plus.
 * CompTIA Network+, Cisco CCNA, or similar certification is a plus, but not required.

Grow With Us

You will have the opportunity to develop hands-on experience with network monitoring, fiber-optic networks, IP networking, routing and switching, service provisioning, troubleshooting, and network operations.

## Description

Hiawatha Communications Incorporated (HCI), a locally-owned and operated telecommunications/broadband company located in, Munising, Michigan is seeking a Network Operations Center Technician/Support Staff to join a team dedicated to providing broadband and advanced communication services to customers across the Upper Peninsula of Michigan., * Provide first-level technical support and troubleshooting.

 * Respond professionally to calls and emails from customers and internal teams.
 * Monitor network systems, alarms, and network events.
 * Create, update, and track trouble tickets.
 * Troubleshoot issues using established procedures and tools.
 * Escalate issues to senior technical staff when appropriate.
 * Keep customers and internal teams informed of issue status.
 * Assist with incident and Reason for Outage (RFO) documentation.
 * Maintain network, customer, and plant records.
 * Assist with network documentation, mapping, service provisioning, and special projects.
 * Participate in an on-call rotation after appropriate training.