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# IT Support Analyst

- **Company:** Proteam Solutions
- **Location:** Dublin, OH, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, Business Software, Microsoft Software, Office365, Microsoft Onedrive, Information Technology, User Administration
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e3580d82c9f5bf9

## About the Role

Bachelor's degree in Business, Information Technology, or a related field.
1-2 years of experience providing level 1 technical support to business users on an IT Service Desk or Call Center.
Has working knowledge and understanding of Microsoft Technology (O365, MS Teams, OneDrive), User Account Management (password resets/unlock), and customer IT support experience.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently in a remote setting.
PREFERRED
CompTia A+ or other technical certifications related to technical support

## Description

Provide support and training to end users to maximize application efficiency.
Collaborate with cross-functional teams to identify and implement improvements.
Develop and maintain documentation for business applications and processes.
Monitor application performance and troubleshoot issues as they arise.