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# Technical Onboarding Specialist # 26-22809

- **Company:** US Tech Solutions, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Software as a Service, Salesforce.Com, Systems Integration, Workflow Management Systems
- **Published:** October 26, 2026
- **Apply:** https://www.seattlejobs.com/job.asp?id=3472065310&tx=YT404CYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 2+ years of experience in SaaS onboarding, customer success, customer support, technical support, CRM support, or a related role.
 * Experience working directly with customers in a structured or process-driven environment.
 * Follow Up Boss or other CRM experience.
 * Salesforce or Gainsight experience.
 * Strong verbal communication and ability to build customer connections quickly.
 * Confident, professional customer presence in phone and video interactions.
 * Strong organization, attention to detail, responsiveness, and follow-through.
 * Ability to manage multiple customer engagements and work to defined timelines.
 * Comfortable following standardized processes, checklists, SOPs, and escalation procedures.
 * Ability to explain basic technical concepts clearly to customers.

Desired Skills

 * Real estate or real-estate technology experience.
 * SaaS onboarding or implementation experience.
 * Exposure to CRM workflows, automations, integrations, or troubleshooting.
 * High-volume customer support or call-center experience.
 * Experience working in a remote, fast-paced customer environment.

## Description

* This role follows a structured onboarding process, guides customers through standard setup and usage steps, answers common questions, and ensures customers complete onboarding efficiently and on time., * Guide individual customers through structured onboarding sessions.
 * Walk customers through standard account setup, user activation, system connections, workflows, and other required onboarding steps.
 * Help customers understand and use available resources and the out-of-the-box platform experience.
 * Answer standard technical and onboarding questions and identify issues that require escalation.
 * Keep customers accountable to agreed timelines and onboarding milestones.
 * Manage a high-volume book of accounts across different stages of onboarding.
 * Maintain accurate notes, status updates, milestones, and follow-up actions.
 * Conduct live customer conversations by phone and video, maintaining a professional presence.
 * Complete onboarding checklists accurately and efficiently.
 * Coordinate clear handoffs to Customer Success.
 * Follow established processes and identify opportunities to improve consistency and efficiency.