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# Business Applications Analyst

- **Company:** Catalyst
- **Location:** Sacramento, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $80,957.0 - $121,435.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, Catalyst (Software), System Configuration, Identity and Access Management, Netsuite, Windows PowerShell, Release Management, Power BI, Azure Active Directory, Data Streaming, Systems Integration, Enterprise Software Applications, Microsoft InTune, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c1210791c0d721ec

## About the Role

* Bachelor's degree in Information Technology, Business Information Systems, or a related field, or equivalent combination of education and experience.
 * Minimum of 5 years of hands-on experience administering enterprise SaaS platforms and supporting complex software ecosystems.
 * Demonstrated experience in systems administration, identity and access management, ticketing platforms, and building or supporting integrations and automations.

Preferred Qualifications:

 * Experience with enterprise systems and platforms including UKG, Freshservice, NetSuite, Entra, Intune, PowerShell, 1Place, Hubbe, or Power BI.

Key Competencies:

 * Ability to rapidly learn and become proficient in complex enterprise systems.
 * Strong analytical, proactive, and problem-solving skills.
 * Ability to identify opportunities for automation, process improvement, and operational efficiency.
 * Commitment to continuous improvement and enhancing organizational processes.

## Description

Enterprise Systems Administration & Support

 * Provide day-to-day administration, configuration, and operational support across key enterprise platforms, including UKG, NetSuite, Freshservice, Microsoft Entra, Intune, Active Directory, and related systems.
 * Own ongoing maintenance, configuration, business rules, security roles, and release management for UKG as the current primary system.
 * Support the evaluation and implementation of additional UKG capabilities (such as Compensation, Advanced Scheduling, Survey Tool, and Kiosk) as organizational priorities evolve.
 * Assist with security audits, access reviews, and infrastructure hardening across cloud and on-premises components.

Integrations, Automation & Troubleshooting

 * Build, monitor, maintain, and troubleshoot data feeds, file integrations, and cross-system pipelines (including UKG-to-Entra identity flows and third-party benefits feeds).
 * Identify and remediate broken or inefficient data flows and process bottlenecks.
 * Develop and improve automations that reduce manual work, with particular focus on HR and payroll workflows such as the Personnel Action Form (PAF) process.
 * Provide Tier 2/3 troubleshooting for outages, anomalous behavior, and complex issues across the application stack.
 * Partner with the Senior Business Applications Analyst on infrastructure and access investigations, changes, and implementations.

Service Delivery, Reporting & Enablement

 * Co-manage Freshservice operations, including service request customization, custom workflows, automations, and continuous improvement of service delivery.
 * Design and maintain reporting and dashboards (using platform-native tools or Power BI) to support leadership, departmental metrics, and compliance needs.
 * Partner with HR and other departments to review processes, clarify business rules, and translate operational requirements into system configurations.
 * Create and maintain clear documentation, knowledge base articles, and SOPs to support users and reduce recurring support volume.