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# IT Operations Engineer

- **Company:** Teads
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Bash Shell, Software as a Service, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Microsoft Software, Networking Basics, Windows PowerShell, Zero Trust Network Access, Web Application Security, Software Deployment, Data Streaming, Virtual Local Area Networks, Wi-Fi Technology, Scripting, Okta, Microsoft InTune, Slack, Casper Suite, Gsuite, 3-tier Architectures, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9a3ad03e1e9c2537

## About the Role

+ 3+ years of experience in IT support or IT operations in a fast-paced, global environment.
 + Hands-on experience supporting macOS and Windows in a hybrid environment.
 + Experience with MDM and endpoint management tools (Jamf, Kandji, Intune, NinjaOne, or similar).
 + Experience administering an identity provider (Okta, Entra ID, or similar), including SSO, MFA, and the user lifecycle.
 + Experience with ticketing and request-management systems (Jira, ServiceNow, or similar) and tracking assets and operations.
 + Solid knowledge of networking fundamentals (DNS/DHCP, VLANs, VPN, Wi-Fi) and endpoint security basics.
 + Experience with productivity suites (Google Workspace, Microsoft 365) and video conferencing systems.
 + Strong communication skills, a service mindset, and a real sense of ownership and accountability.
 + Fluency in English.
 * Bonus points:
 + Experience with secure web gateway or zero-trust tools (for example Zscaler) and endpoint security platforms (for example Microsoft Defender).
 + Scripting or automation skills (Bash, Python, or PowerShell).
 + Experience supporting remote teams and managing devices remotely.
 + Experience with AV and live-streaming for company events.
 + Relevant certifications (for example Jamf, Okta, Microsoft, or CompTIA).

## Description

Our global IT team supports Teadsters worldwide, from first-level support to managing and standardizing major information systems. We are looking for an IT Operations Engineer to strengthen our New York presence, own day-to-day endpoint and end-user operations for the US region, and work closely with the global IT team on identity, device management, and security hygiene.

You are a resourceful, hands-on problem solver who resolves issues autonomously, documents what you learn, and keeps users productive. You will balance daily support with improving the tools, processes, and automation behind it.

What will you do?

 * Provide Tier 2 / Tier 3 technical support to Teadsters in US and across the globe: hardware, OS, applications, network, VPN, and authentication issues.
 * Manage the endpoint fleet (primarily macOS, with Windows) through MDM: enrollment, configuration, software deployment, patching, and compliance.
 * Administer identity and access: SSO and MFA, user and group provisioning, access requests and permissions, and secure access removal (Okta and directory services).
 * Run the onboarding and offboarding process end to end: laptop and account setup, welcome sessions for new hires, device recovery, and access revocation.
 * Track hardware, software, and license assets across their lifecycle; order IT equipment and manage vendors.
 * Monitor vulnerability and endpoint security tooling and act on findings with the Security team.
 * Keep core services stable and available: Google Workspace, Microsoft 365, Zoom, Slack, and related SaaS.
 * Support the New York office: network, printers, meeting rooms, AV, and live-streaming for global town halls and events.
 * Create and maintain documentation and runbooks; contribute to global standardization of IT processes.
 * Identify recurring issues and fix root causes through automation, scripting, or process changes