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# IT Support Technician

- **Company:** HB Global LLC
- **Location:** Harrisburg, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Storage, System Configuration, Issue Tracking Systems, Windows Servers, Microsoft SharePoint, Office365, Tablet Computers, Hardware Testing, Peripherals, Computer Equipment, Information Technology, User Accounts, Vmware
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2b639c81b9d29259

## About the Role

* 5+ years of IT support experience
 * Bachelor of Science in Information Technology, or an equivalent combination of education and work experience.

Required Certifications

 * ITIL v4 Foundation Certification, or equivalent demonstrated experience.
 * CompTIA A+ Certification, or equivalent demonstrated experience.

Technical Skills

 * Strong hands-on experience with Active Directory, Group Policy, Microsoft Windows operating systems, and Microsoft 365 applications.
 * Working knowledge of TCP/IP networking, computer hardware, and peripherals.
 * Experience administering Windows Server and VMware environments.
 * Experience supporting Microsoft SharePoint and cloud storage platforms.
 * Experience with Mobile Device Management (MDM) and the support of Android and iOS phones and tablets.
 * Working understanding of cybersecurity fundamentals and endpoint security best practices.
 * Experience configuring and administering ITSM ticketing systems, with a solid grasp of Problem Management and IT Asset Management.

Professional Skills

 * Proactive, top-notch problem-solving, troubleshooting, and analytical skills.
 * Excellent time, priority, and task management in a fast-paced, quickly changing environment.
 * Excellent written and verbal communication skills, with the ability to interact effectively with end users, peers, and leadership.
 * High emotional intelligence and operational leadership presence.
 * Ability to follow, create, and continuously improve defined processes and procedures.
 * Ability to work independently with limited supervision beyond the first 90 days.

PHYSICAL REQUIREMENTS

 * Prolonged periods sitting at a desk and working on a computer.
 * Must be able to lift up to 50 pounds at times.
 * Ability to travel to various divisions and worksites as needed.

## Description

The IT Support Technician is the primary point of contact for all technology related support requests for the organization. The role requires a strong customer service mindset and is responsible for demonstrating professional, educational, and efficient technical support while assisting employees., Support and Service Delivery

 * Provide technical support to non-technical end users
 * Track all IT incidents and requests in the IT Service Management (ITSM) platform, meeting or exceeding established SLAs and KPIs for incidents, requests, and project assignments.
 * Analyze and research solutions to complex incidents and drive them to resolution; escalate to the IT supervisor or lead only when resolution exceeds IT Support Technician scope.

Systems and Infrastructure

 * Install, configure, and test hardware and software on new and existing devices in accordance with company standards.
 * Lead maintenance, implementation, and troubleshooting initiatives for IT hardware and software.
 * Administer user accounts and access changes across core IT platforms, including Active Directory, Microsoft 365 Admin Center, Microsoft Azure, and Mobile Device Management (MDM) systems.
 * Support the configuration and ongoing management of endpoint security protocols and mitigations.
 * Support IT asset management by tracking equipment from deployment through refresh, replace, and secure disposal, keeping inventory records detailed and up to date.

Documentation, Training, and Mentorship

 * Document processes, procedures, and technical issues to build and maintain the IT knowledge base and technician training guides.
 * Assist with IT-related aspects of new hire onboarding, including device setup, account provisioning, and orientation to company systems.

General

 * Participate in the on-call rotation for outages and after-hours support.
 * Perform other duties as assigned.