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# IT Infrastructure Operations Specialist/Engineer (Level 3)-To Join TikTok Tech Team

- **Company:** ZONBERATION GROUP (UNITED STATES) INC.
- **Location:** Austin, TX, United States
- **Salary:** $70,720 - $83,200
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Mobile Application Development, Information Technology
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ce30dd78540496d3

## About the Role

2. You're a problem solver. You delve into the root causes of issues, devising effective solutions that empower users to seamlessly navigate our system.

 3. communication skills will be crucial as you liaise between our users and technology teams, ensuring clear alignment and timely resolution of issues.

 4. You're task driven. Completing assigned tasks on time and managing your own workload

 5. You're a team player. You'll present yourself and leverage your experience or expertise in the best way to our technology teams, business teams and everyone else involved it in the process.

 6. You're growing. Committed to personal growth and excellence, you will continuously seek opportunities for self-improvement and contribute to the overall enhancement of our operations.

 7. You're a quality seeker. Delivering accurate and exceptional results.

Requirements:

 - Computer Technology related degree

 - 6-10 years IT support or desktop support experience, experience
 - Working knowledge of Windows & MacOS, iOS & Android, networking and video conference technologies

-Candidates should be very familiar with corporate network. Network certifications like CCNA are a plus

 - Have experience with MDF/IDF cabling and infrastructure, or hands-on server experience.
 - Excellent communication who can explain complicated IT problems to non-technical individual
 - Excellent customer service skills with polite manners and able to handle pressure from frustrated users.
 - Strong IT troubleshooting and problem solving skills
 - Great team player who can work in a collaborative culture
 - Self-motivate, open-to-learn and be receptive to change and improvement
 - Ability to manage and prioritise own tasks and helpdesk issues, * Your English level:
 * ( it is a required question)Given that this position does not include health insurance or other standard benefits and offers only five days of PTO (including sick leave), could you please let us know your acceptable hourly rate? If health insurance is required on your end, please also indicate that and share a corresponding hourly rate you can accept.
 * Please make sure your resume is your most up-to-date version and is current as of the present. A system-generated resume may delay the screening process, and if your resume is not up to date, it may not pass the screening.

Experience:

 * macOS: 1 year (Required)
 * MDF or IDF or server: 2 years (Required)

License/Certification:

 * CCNA (Preferred)

## Description

1. your primary focus will be on delivering exceptional Tier 2-3 IT support to the internal users of the company,addressing their IT inquiries, requests, and incidents promptly through tickets