> Markdown version of [/jobs/ext/4387534-desktop-support-technician-1022425](https://www.wearedevelopers.com/jobs/ext/4387534-desktop-support-technician-1022425). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician #1022425 - **Company:** Digital Intelligence Systems, LLC - **Location:** Meridian, ID, United States - **Experience:** Starter - **Salary:** $54,080.0 - $56,160.0 - **Contract:** Temporary contract - **Skills:** Microsoft Access, Active Directory, Apple IOS, Apple Mac Systems, Software Applications, Network Operating System (NOS), Computer Maintenance, Databases, System Configuration, Microsoft Exchange Server, Issue Tracking Systems, Network Security, Microsoft Office, Scripting, Software Troubleshooting, Computer Equipment, Information Technology - **Published:** October 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a8c66b1ec894a10a ## About the Role Required Experience: 1-2/+ years relevant experience, such as problem/issue tracking application, working with microcomputers, WAN and LAN equipment, etc., as well as: * Provides support to employees or internal customers in resolving complex or escalated technology issues * Assembles statistical and management reports for activity reporting and trend analysis * Maintains documentation pertaining to warranties and instructional guides for computer hardware * Creates and maintains training materials pertaining to computer troubleshooting and usage Knowledge of: * MS Office applications * MS Active Directory * MS Exchange * Local and wide area networking * Microsoft & Mac operating systems; iOS, iPadOS Skills: * Hardware and software troubleshooting skills * Customer service & Interpersonal * Written and verbal communication Ability to: * Lift/move a variety of microcomputer components * Install, configure and evaluate microcomputer hardware and software * Handle various tasks and deal with changing priorities, * Experience in helpdesk/call center environment * Experience with root cause analysis and problem resolution methodologies * Experience managing small to medium projects * Experience in scripting, coding and/or other dev familiarity * Degree in Computer Information Systems or related IT field, or other industry-related certification(s) such as CompTIA A+ or Network+ ## Description Our IT Support Specialists provide a central focal point to resolve problems for internal/external customers related to personal computers, network operating systems, server access, software applications, and telecommunications. Track, research, diagnose and fix problems in a timely manner to minimize customer down time. Provide quality customer service and technical support for all customers. This position is on-site at our Meridian, Idaho campus, Monday-Friday 7am-4pm (40 hours), * Ensure timely recognition, isolation and resolution to support calls from Client employees and prioritize calls to ensure proper resources are assigned and downtime is minimized. * Coordinate escalation of problem resolution with customer and responsible party (or parties). * Report violations of company or department standard procedures/policies to management. * Maintain knowledge base for resolutions to common problems and support documentation for IT systems. * Act as a resource for other departmental desktop support specialists. * Provide technical support to questions from customers, to include but not limited to the following: personal Computer (PC) hardware issues, laptop and/or iPad issues, inquiries related to network security, customer questions on specific PC-related software products, and telephone related issues. * Manage and maintain issue/problem tracking application and work center documentation. * Oversee maintenance of the system configuration database for all PC hardware and printer changes. * Act as liaison between IT and all levels of the organization, including senior management as needed.