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# Helpdesk Manager

- **Company:** University of South Carolina
- **Location:** Columbia, SC, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Information Technology, Performance Monitor
- **Published:** October 27, 2026
- **Apply:** https://www.dice.com/job-detail/1787d661-1668-47fe-907f-dbac3f2ec457

## About the Role

Knowledge/Skills/Abilities Ability to exercise good judgment in organizing work and setting priorities, balancing the interests of customers and readily readjusting priorities to respond to their needs and expectations. Demonstrated strong ethical, professional and service-oriented, and interpersonal skills. Ability to provide excellent customer service in a positive and solutions-based manner. Problem solving skills. Ability to learn and grow in the area of focus.

## Description

passion for service excellence and innovation? The University of South Carolina Beaufort (USCB) is seeking a dynamic Help Desk Manager to lead our Information Technology Support Services (ITSS) team in delivering exceptional support across our three campus locations. About the Role As Help Desk Manager, you'll be at the forefront of USCB's mission to provide cutting-edge technology resources that empower academic, research, and operational success. You'll oversee a high-performing team of full-time staff and student employees, ensuring consistent, responsive, and professional support for all end-users. Your leadership will directly impact the university's ability to create, process, store, secure, and exchange electronic data and information through a robust infrastructure of computers, storage, networking, and other physical devices. Key Responsibilities - Lead Helpdesk Operations: Manage Tier 1 and Tier 2 support, Classroom & A/V Support, and Desktop Engineering. - Ensure Service
Excellence: Monitor performance through user feedback and ticket resolution metrics. - Support Campus Events: Provide technical support for events, from planning to execution. - Optimize Workflows: Review and assign incoming tickets, conduct weekly audits, and balance team workloads. - Maintain Continuity: Provide supplemental staffing to ensure uninterrupted support services. What You Bring - Strong judgment in organizing work and setting priorities. - A customer-first mindset with the ability to adapt and respond to evolving needs. - Proven ethical, professional, and interpersonal skills. - A solutions-based approach to problem solving. - A desire to learn and grow in the field of information technology. Why USCB? At Beaufort, we believe technology is a cornerstone of academic excellence. You'll be part of a collaborative environment that values innovation, service, and continuous improvement. Your work will directly contribute to the university's
public image and reputation. Ready to make a difference? Apply now and help shape the future of technology at Beaufort.