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# Customer Operations Product Management (MBA Opportunity)

- **Company:** DIRECTV, Inc.
- **Location:** Bridgeport, CT, United States (Remote available)
- **Salary:** $41,600 - $58,240
- **Contract:** Internship / Graduate position
- **Skills:** JIRA, Google Analytics, Microsoft PowerPoint, Power BI, Scaled Agile Framework, Software Engineering, Qualtrics, Web Technologies
- **Published:** October 26, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3472097358&tx=VT6762TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* MBA
 * Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
 * Proficient in translating business strategy and analysis into consumer facing digital products.
 * Ability to prepare and present business cases for new products/services.
 * Demonstrated ability to lead, influence, and persuade others.
 * Strong interpersonal skills and communication skills (oral, written and presentation).
 * Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
 * Track record of being able to work cross-functionally to deliver large scale initiatives.
 * Solid technical background with understanding and/or experience in software development and web technologies.
 * Ability to work in a fast-paced, ambiguous, process-lit environment but with continuous focus on customer experience and delivering business results.

Desired Qualifications:

 * Demonstrated experience with full product life cycle management.
 * Working knowledge of customer journey mapping techniques.
 * Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
 * Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
 * Proficient in building executive level presentations in Microsoft PowerPoint.

## Description

* Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
 * Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.
 * Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
 * Prioritize and construct business cases that secure funding.
 * Manage product roadmaps by optimizing customer and business value.
 * Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
 * Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry.