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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Apple Support Specialist - **Company:** Ntiva, Inc. - **Location:** Fairfax County, VA, United States (Remote available) - **Salary:** $52,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Apple Mac Systems, Desktop Computing, Networking Hardware, Online Service Provider, Wi-Fi Technology, Office365, Firewalls (Computer Science) - **Published:** October 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c0b52841cf74f4da ## About the Role * 2+ years of Apple support experience * 1+ years of Help Desk experience * This role involves extended periods of sitting or standing and regular use of computers and office equipment * Apple Certified Support Professional (ACSP) * Strong problem-solving capabilities * Strong organizational and time-management skills, managing multiple cases of varying difficulty from multiple clients. * Strong attention to detail and accuracy * Strong communication skills * Understand the business impact of technical problems and solutions. * Capability to manage and troubleshoot issues arising from the integration of Microsoft and Apple ecosystems, ensuring seamless operation and user experience. Required language skills * Ability to communicate professionally, in English, both written and orally * Ability to write business correspondence and process procedures * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for * Bachelor's Degree in IT/MIS * Experience working for a Managed Services Provider * Apple retail experience * Familiarity with network devices such as firewalls and switches. * Any of the following certifications: A+, Network +, Security + ## Description As an Apple Support Specialist, you will be responsible for resolving technical support incidents within the Service Desk department., * Work to complete reactive and/or proactive support cases, providing exceptional support and consultation to clients via phone, email, and chat support tickets. * Contact clients and vendors on behalf of Ntiva or our clients. * Articulate and share technical findings with management and clients in clear, concise, and understandable terms. * Respond to escalations from clients and technicians. * Work with team to ensure appropriate escalation and efficient resolution of issues. * Provide streamlined communication to management regarding escalated issues. * Facilitate a consistent customer experience by clearly documenting all troubleshooting steps and relevant interaction. * Ensure compliance with company best practices and procedures as well as legal and regulatory standards. * Creation/review of internal documentation, knowledge base articles, and new tools/utilities * Maintain proficiency in key technology areas through intentional, ongoing learning. * Work flexible hours as business needs dictate. * Participate in regular team meetings. * Keep management apprised of any issues related to the department. + Workstation hardware support + MacOS and iOS operating systems + Mobile Device Management (Addigy, preferred) + Microsoft Office 365 applications and online services + Other third-party applications and peripheral, In compliance with federal law, all persons hired will be required to verify identity and to complete the required employment eligibility verification form upon hire. Due to federal government contract obligations, this position requires U.S. citizenship. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.