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# Senior Manager, Donor Support - Individual Giving

- **Company:** Habitat for Humanity
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $63,900.0 - $95,100.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Customer Data Management, Data Validation, Data Systems, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, Raiser's Edge
- **Published:** October 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7c535c0ab2346ccd

## About the Role

* Bachelor's degree or equivalent combination of education and relevant experience.

 * 3-5 years of experience in fundraising, donor relations, donor services, fundraising operations, project management, nonprofit marketing, or a related field.

 * Experience supporting fundraising programs, donor engagement activities, gift officers, or donor-facing operations.

 * Experience working with fundraising CRMs such as Blackbaud CRM, Raiser's Edge, Salesforce, or similar systems.

 * Strong analytical, organizational, and project management skills with the ability to manage multiple priorities and deadlines.

 * Experience preparing and maintaining reports, dashboards, and performance metrics.

 * Experience working with financial or fundraising revenue data and reconciliation processes.

 * Strong attention to detail and commitment to data accuracy.

 * Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications.

 * Excellent written and verbal communication skills and a strong customer service orientation.

 * Ability to work independently and collaboratively within a complex organization.

Preferred Qualifications

 * Background supporting planned giving, major gifts, or other relationship-based fundraising programs.

 * Understanding of charitable gift planning concepts and planned giving donor pipelines.

 * Demonstrated ability to communicate directly with donors and respond to donor inquiries.

 * Track record of supporting fundraising teams and gift officers.

 * Knowledge of multi-channel fundraising or donor marketing campaigns.

 * Proven success managing campaign workflows, marketing data, project schedules, and vendor deliverables.

 * Familiarity with fundraising revenue reconciliation and financial reporting practices.

 * Expertise in maintaining dashboards, scorecards, pipeline reports, and fundraising performance metrics.

 * Proficiency in CRM data quality management, bulk data uploads, segmentation files, and data validation.

 * Experience navigating a federated or similarly complex organizational environment.

 * Interest in building expertise in planned giving, donor engagement, fundraising operations, and nonprofit resource development., E-Verify information (English/Spanish)

Right to work (English/Spanish)

## Description

At Habitat for Humanity International, we believe everyone deserves a decent place to live. As Senior Manager, Donor Support, Individual Giving, you will play a critical role in advancing our mission by supporting the Planned Giving program and helping build meaningful, lasting relationships with donors who are investing in Habitat's future.
This role serves as a key partner to Planned Giving Officers, providing operational, donor engagement, reporting, and marketing support that helps deliver an exceptional donor experience. You will work across fundraising, marketing, finance, and operations to ensure donor inquiries are addressed promptly, campaigns run effectively, and reporting and data systems support informed decision-making.

Key Responsibilities:

Why This Role Matters

Planned gifts help create long-term, sustainable impact for families and communities around the world. In this role, you will help strengthen donor relationships, improve fundraising operations, maintain data integrity, and provide the reporting and insights needed to support strategic growth across the Planned Giving program.

What You'll Do

 * Serve as a primary operational partner to Planned Giving Officers, helping manage donor inquiries and ensuring timely, donor-centered responses.

 * Support the Legacy Builders program through donor communications, recognition activities, participation tracking, and record maintenance.

 * Coordinate planned giving marketing campaigns across print and digital channels, including lead generation, donor cultivation, and stewardship efforts.

 * Maintain campaign calendars, project plans, audience files, vendor coordination, approvals, and campaign documentation.

 * Track campaign performance and response data to support reporting, analysis, and future strategy.

 * Reconcile fundraising revenue and gift activity between Finance reports and CRM systems, research discrepancies, and coordinate resolutions.

 * Maintain recurring revenue reports and support forecasting processes.

 * Populate and maintain dashboards, scorecards, KPI reports, and other fundraising performance tools.

 * Monitor CRM data quality and work with gift officers to ensure accurate documentation of donor interactions, opportunities, and pipeline activity.

 * Collaborate across teams to support fundraising operations, reporting, and strategic decision-making.