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# IT Technician II - FT

- **Company:** Motorcity Casino Hotel
- **Location:** Detroit, MI, United States
- **Salary:** $59,072
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Issue Tracking Systems, Software Engineering, Information Technology
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=202f05526b749c7c

## About the Role

* Ability to troubleshoot hardware and software issues efficiently.
 * Strong customer service and communication skills.
 * Ability to prioritize tasks and manage multiple issues simultaneously.
 * Detail-oriented with strong documentation skills.
 * Ability to work independently and collaboratively within a team environment.

## Description

* Install, configure, and maintain computer systems, printers, phones, and related equipment.
 * Assist with server, network, and infrastructure support.
 * Monitor system performance and respond to alerts and outages as needed.
 * Document incidents, resolutions, and procedures within the ticketing system.
 * Participate in IT projects such as system upgrades, deployments, and migrations.
 * Ensure compliance with IT policies, security standards, and data protection requirements.
 * Provide after-hours or on-call support as assigned.
 * Perform additional responsibilities as assigned.