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# IT Systems Support

- **Company:** Everforth Apex
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Outlook, Issue Tracking Systems, Software Engineering, Break Fix, Information Technology
- **Published:** October 31, 2026
- **Apply:** https://www.dice.com/job-detail/9a86e491-2811-421f-95c4-aca396282444

## About the Role

Education: Completion of a bachelor's degree in information technology, computer science, or a closely related field is required.

Experience: A minimum of five years of professional experience in technical support, including a working knowledge of fundamental software and hardware operations, is required.

Technical Skills: Proficient experience with Microsoft Word, Outlook, and a variety of standard computer systems is required.

Work Environment

The duties of this position are performed within a standard office environment. Daily tasks require remaining stationary for extended periods, communicating clearly with others, and accurately recording data.

## Description

This organization is seeking a dedicated professional to provide comprehensive support to end users, focusing on the timely identification and resolution of technical issues. The successful candidate will deliver best-in-class support, maintaining system functionality and contributing to a positive user experience. This position requires hands-on troubleshooting and effective communication to bridge the gap between end users and the broader technical team., * Respond promptly to requests for technical assistance in person, via phone, or through electronic communication channels.

 * Diagnose and resolve hardware and software issues efficiently.
 * Research complex questions utilizing internal and external resources to provide accurate solutions.
 * Advise end users on appropriate preventive actions and system operations.
 * Adhere strictly to established help desk procedures, documenting all solutions in the ticketing system or internal knowledge base.
 * Route unresolved issues to appropriate resources and engage specialized teams as required.
 * Identify and escalate mission-critical situations that demand immediate attention.
 * Maintain current knowledge of system changes, updates, and technological advancements.
 * Serve as a dependable liaison between end users and the information technology team.