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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Vertex, Inc. - **Location:** Braintree, MA, United States - **Experience:** Expert - **Salary:** $62,000.0 - $169,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Windows PowerShell, Procurement Software, Azure Active Directory, Software Licensing, Software Troubleshooting, Microsoft InTune, Computer Equipment, User Accounts - **Published:** October 2, 2026 - **Apply:** https://www.jofdav.com/jobs/59986664-it-support-specialist ## About the Role * Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or 5 years of related work experience and no degree. * Previous experience in an IT support, help desk, desktop support, or technical support role. * Hands-on experience building, imaging, and deploying Windows computers, and configuring user accounts for employees. * Working knowledge of Microsoft 365, networking, printers, computer hardware, and software troubleshooting. * Experience managing software licenses and tracking IT assets. * Strong written and verbal communication skills, with the ability to keep stakeholders informed and set clear expectations. * Proven ability to work at a fast pace, manage multiple priorities, and consistently meet deadlines. * Highly independent and self-driven, able to own tasks end to end with minimal supervision while collaborating across departments. * Ability to follow, document, and improve procedures and maintain accurate records. * Ability to handle confidential employee and company information appropriately. * Must be able to work on-site five days per week. Preferred Experience * Microsoft Entra ID * Microsoft Intune or another device-management platform * Exchange Online and Microsoft 365 administration * Help desk or ITSM ticketing systems * IT asset- and license-management systems * Multifactor authentication and identity-management tools * Experience defining or improving help desk processes * Basic PowerShell knowledge Physical Requirements * Ability to lift and move computer equipment weighing up to [25-50] pounds. * Ability to work at employee desks, conference rooms, network closets, and other office locations as needed. * Ability to connect, disconnect, transport, and install computers, monitors, and related equipment. ## Description Vertex is seeking an IT Onboarding & Support Specialist to serve as a hands-on owner of end-user technology and help desk operations. This role prepares user accounts, builds and deploys computers, and delivers responsive on-site technical support, while also helping to define, document, and continuously improve the IT help desk processes that keep the office running. This is a fast-paced role suited to an independent, customer service mindset, self-driven professional who communicates clearly, manages competing priorities, and consistently meets deadlines. This is a fully on-site position; the employee must be available to work from the office five days per week. Core Responsibilities Onboarding & Device Provisioning * Create and configure user accounts for new hires, including email, applications, security groups, and required permissions. * Build, image, and configure PCs, assembling, deploying, and standardizing laptops, desktops, monitors, mobile devices, and peripherals to company specifications. * Install required software and confirm that every device meets company security and configuration standards. * Coordinate with Human Resources, hiring managers, and other IT team members so new hires are fully provisioned and ready on their first day. * Provide new employees with technology orientation and login assistance. End-User & Help Desk Support * Serve as a primary point of contact for end-user support, resolving hardware, software, network, printing, email, and account-access issues. * Provide responsive deskside and on-site technical support to employees across the office. * Manage password resets, account lockouts, multifactor authentication issues, and access requests. * Escalate complex technical or security issues to the appropriate IT team member or vendor, and follow through to resolution. Help Desk Process & Continuous Improvement * Define, document, and maintain IT help desk processes, standard operating procedures, and ticket-handling workflows. * Identify recurring issues and process gaps, and drive improvements that increase speed, consistency, and end-user satisfaction. * Track and report on support activity, response times, and completed setups. Asset, License & Procurement Management * Manage the full lifecycle of software licenses - assignment, tracking, reclamation, renewals, and compliance. * Maintain accurate inventory of computers, accessories, licenses, and other IT assets. * Support IT procurement by sourcing, ordering, and receiving equipment and software, and coordinating with vendors. * Assist with employee departures by disabling access and collecting company equipment. * Assist with office technology projects and equipment installations as needed.