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# IT Infrastructure Operations Sr. Manager

- **Company:** Lonza, Inc.
- **Location:** Morristown, NJ, United States
- **Experience:** Expert
- **Salary:** $54,549.0 - $68,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Computer Engineering, Network Service, SAP (Applications), System Testing, Enterprise Software Applications, Cloud Platform System, Information Technology
- **Published:** October 7, 2026
- **Apply:** https://www.jofdav.com/jobs/60009762-it-infrastructure-operations-sr-manager

## About the Role

* Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline required. Master's degree preferred.

 * Experience leading global infrastructure operations within pharmaceutical, biotechnology, life sciences, healthcare, or other regulated industries.

 * Demonstrated experience managing global managed service providers such as TCS or equivalent enterprise service partners.

 * Proven leadership experience managing large operational teams and supporting organizations across multiple time zones.

 * Strong knowledge of enterprise infrastructure technologies across both on-premises and cloud environments.

 * Experience with ITIL-based service management including incident, problem, change, and service-level management.

 * Working knowledge of Computer System Validation (CSV), CFR Part 11 requirements, quality systems, and regulated IT environments.

 * Experience supporting critical enterprise applications and business operations, including SAP and related technologies preferred.

 * Strong vendor management, stakeholder engagement, communication, and business partnering skills with the ability to influence at all organizational levels.

 * Strategic thinker with excellent problem-solving abilities, operational leadership skills, and a passion for continuous improvement.

 * Ability to translate technical concepts into business-focused solutions and communicate effectively with technical and non-technical stakeholders., If you're ready to help turn breakthrough science into life-changing therapies, we look forward to welcoming you on board.

## Description

As an IT Infrastructure Operations Sr. Manager, you will lead the operational health, performance, and continuous improvement of global infrastructure services supporting approximately 15-17 sites worldwide. This highly visible leadership role serves as the primary operational interface between managed service providers, infrastructure engineering teams, Site IT leaders, and executive stakeholders. You will play a critical role in building and establishing a new global infrastructure operations organization following the Capsugel spin-off, ensuring reliable, secure, compliant, and scalable technology services that support commercial, R&D, and manufacturing operations., * Lead global managed service providers responsible for infrastructure operations, monitoring, endpoint support, network services, and cloud operations.

 * Own day-to-day operational performance, service delivery, governance, and vendor accountability across global infrastructure environments.

 * Drive operational excellence through KPI management, scorecards, service reviews, vendor performance management, and continuous improvement initiatives.

 * Ensure stable and reliable operation of critical infrastructure services including cloud platforms, datacenter infrastructure, Microsoft 365, identity services, endpoint management, network services, and backup and disaster recovery solutions.

 * Lead major incident response activities, problem management, change management, and service restoration efforts following ITIL best practices.

 * Partner closely with Site IT leaders across the Americas, EMEA, and APAC to support business initiatives, manufacturing operations, infrastructure projects, and site migrations.

 * Develop executive-level reporting and dashboards tracking SLA attainment, service availability, incident trends, customer satisfaction, capacity planning, and operational performance.

 * Support regulated environments by ensuring infrastructure operations comply with quality standards, Computer System Validation (CSV), CFR Part 11 requirements, audit expectations, and change control processes.

 * Manage operational readiness and successful transition of infrastructure projects into production support environments.

 * Identify opportunities to automate processes, standardize global operations, improve service reliability, and reduce recurring operational issues.