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# IT Support Specialist

- **Company:** DMI Digital Management Inc
- **Location:** McLean, VA, United States
- **Salary:** $65,456.0 - $81,819.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Microsoft Online Services, CompTIA Security+, Issue Tracking Systems, Windows Servers, Microsoft SharePoint, TCP/IP, User Environment Management, Microsoft InTune
- **Published:** October 31, 2026
- **Apply:** https://diversityjobs.com/career/18803561/It-Support-Specialist-Virginia-Mclean

## About the Role

* Windows Server Administration
 * Windows Active Directory Administration
 * Apple Mac Administration
 * Microsoft 365 Portal Administration
 * Ability to provide excellent customer service
 * Endpoint Support & Troubleshooting
 * Must be proficient in reading, writing, and speaking English

Desired Skills:

 * CompTIA A+ Certification
 * CompTIA A+ Network Certification
 * CompTIA Security+ Certification

Citizenship Status Required: Must be a U.S. citizen

Physical Requirements: May need to carry equipment weighing 25 lbs.

## Description

Windows Server administration.

 * Windows 11 install, upgrade, and administration.
 * Apple Mac install, upgrade, and administration.
 * Experience with Microsoft 365 administration, including Entra ID, SharePoint Online, Exchange Online, and Intune.
 * Good troubleshooting / problem solving skills.
 * Understanding of TCP/IP protocol suite and tools, troubleshooting LAN connectivity issues and print sharing issues.
 * Perform Active Directory troubleshooting and support.
 * Provide Level I and Level II helpdesk support to end users to resolve technical issues, as well as perform routine tasks such as backup/restore of user data, server reboots, user and group administration, simple software installation, etc.
 * Use ticketing system to document symptoms and status information as well as assign an applicable priority.
 * Ensure IT equipment is properly maintained.
 * Setup laptops, workstations, running cables, configure and connecting monitors, mice, and other peripherals.
 * Perform regular inventories of in-house IT equipment.
 * Provide support to maintain the health and availability of the Windows platforms.
 * Good oral and written communication skills and the ability to work in a local and remote user environment.
 * Manage, maintain, build, and troubleshoot employee laptops.
 * Manage, maintain, and troubleshoot printers