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# Sr Robotics Technical Support Engineer

- **Company:** Johnson & Johnson
- **Location:** Santa Clara, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $71,000.0 - $113,850.0
- **Contract:** Permanent contract
- **Skills:** Linux, Information Management, Meditech, Programming Languages
- **Published:** October 31, 2026
- **Apply:** https://www.careers.jnj.com/en/jobs/r-104657/sr-robotics-technical-support-engineer/

## About the Role

* Associate's Degree or Technical Certification in Robotics, Software, Electronics, Mechanical Engineering or related field., * A minimum of 6+ years of work experience with a Minimum 2+ years' experience in Technical Support, Field Service, Product Support, or advanced Customer Support.
 * Technical troubleshooting skills.
 * Clear and concise written and verbal communication skills.
 * Excellent customer support/customer focus.
 * Projects behaviors that are consistent with the Credo and Standards of Leadership.
 * Detail-oriented.
 * Flexible / adaptable.
 * Effectively handles work and time to produce desired outcomes (time management).
 * Prioritizing - complex and contending priorities to achieve required outcomes.
 * Resolves customer issues and appropriate course(s) of action.
 * Decision-making skills.
 * Critical thinking / problem-solving skills.
 * Teammate who is also a strong individual contributor.
 * Teamwork skills leading to positive business outcomes.
 * Accepts responsibility for personal and professional growth.
 * Assesses and improves internal processes by contributing recommendations for continuous improvement.
 * Coordinates with peers and positively addresses conflicts.
 * Effective and supportive communication with customers during complaint resolution or crisis situations.
 * Knowledgeable of Medical Device Regulations, Laboratory Instrumentation Regulations, or similar environment in compliance to ISO 13485 and 21 CFR 820.

Preferred Knowledge/Skills, Education, And Experience:

 * ERP and CRM application experience.
 * Working knowledge and understanding of Linux Operating System.
 * Programming languages experience.
 * In-depth knowledge of products and services provided by the J&J companies., Critical Thinking, Customer Technical Support, Prioritization, Technical Troubleshooting

Preferred Skills:
Accelerating, Applications Support, Customer Centricity, Customer Experience Management, Customer Retentions, Customer Support, Customer Support Operations, Customer Support Trends, Execution Focus, Incident Management, Issue Escalation, Problem Solving, Product Knowledge, Quality Services, Service Request Management, Technical Credibility

## Description

The Senior Robotics Technical Support Engineer (Sr TSE) is responsible for providing customer-focused technical support for J&J MedTech Robotics capital equipment, serving as a technical resource to customers, Field Service Engineers, and regional support teams. The Sr TSE triages and resolves technical inquiries, applies advanced troubleshooting expertise to Robotics systems, and determines appropriate courses of action to drive effective resolution. Responsibilities also include collaborating with cross-functional partners to resolve complex and advanced technical issues, participating in emergency on-call coverage, product specialist, managing assigned processes and projects, and mentoring less experienced TSEs., * Demonstrating outstanding customer support and maintaining knowledge of applicable J&J MedTech products and services.

 * Ensuring 24/7 support for customers who require immediate access to a Robotics Technical Support professional to resolve product and procedure issues for robotic capital products by participating in weekend and off-hours emergency on-call support.
 * Applying core knowledge skills such as basic electronics, troubleshooting technology and capital equipment, etc. and provide the appropriate course of action.
 * Acting as a product specialist and may participate in business partner and customer training activities where the technical expertise of a healthcare professional.
 * Handling complex customer technical inquiries through phone, email, and/or other appropriate communications; providing call center support.
 * Managing processes and resources specific to assigned product line or process areas.
 * Ability to apply troubleshooting concepts to new situations.
 * Focusing on the coordination, facilitation, and dissemination of information regarding assigned J&J product lines and related field activity.
 * Mentoring less experienced Technical Support personnel.
 * Positively managing assigned projects towards required business outcomes.
 * Collection and reporting of metrics related to call handling and performance.
 * Responsible for maintaining and updating relevant quality system policies and procedures.