> Markdown version of [/jobs/ext/4392363-implementation-specialist](https://www.wearedevelopers.com/jobs/ext/4392363-implementation-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Implementation Specialist

- **Company:** CO-RIPPLING LLC
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software as a Service, SQL Databases, Advanced Reports
- **Published:** October 2, 2026
- **Apply:** https://startup.jobs/implementation-specialist-platform-current-16-10266475

## About the Role

The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically, is technical. A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed., * 2+ years of SaaS experience in professional services, implementation, or customer success
*

 + An ability to build relationships with customers
 + An ability to manage a book of business and control the customer's implementation experience
 + A curiosity for product/technology
 * Strong preference
*

 + Experience writing your own SQL queries
 + Prior experience working at an HR/IT SaaS company
 * Ruthless prioritization and time management
 * Strong attention to detail and ability to solve complex, interdependent problems
 * Boundless energy to help other teams and your customers...all with a "can-do" attitude!
 * Flexible to scaling and changing organizations and responsibilities
 * Experience working with product and engineering teams to build and launch new products or features

## Description

Rippling's Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom workflows, advanced reports/analytics, permission profiles, and approvals. Professional Services engagements are consultative and customized based on the customers' unique needs/pain points., * Ensure our customers are set up for success with our core platform:
*

 + Discover our customers' business needs and priorities
 + Solution customer's business needs/priorities via workflows, reports, permissions and approvals
 + Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
 + Train customers on the core platform
 * Deliver to key KPI's: project completions, CSAT, and adoption/exit gate adherence
 * Work cross-functionally with CX, product, and marketing to maximize product adoption.
*

 + Design and document new use cases for our platform.
 + Train our internal and external teams through webinars
 + Contribute to our knowledge base and serve as a subject matter expert on the Platform
 * Actively contribute to the development of new Platform features
*

 + Coordinate with product and engineering teams to support new use cases.
 + Assist with user testing and beta programs for new features.