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# Desktop Support Technician

- **Company:** CloudCover IoT, Inc.
- **Location:** Durham, NC, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Cyber Security, Networking Basics, Peripherals, Information Technology
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9bb100636fa0413f

## About the Role

* Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience.
 * 2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment.
 * Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support.
 * Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts.
 * Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment.
 * Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred.
 * IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred.
 * Ability to stand or walk for extended periods, move between office areas frequently, and lift up to 50 pounds when handling IT equipment.

## Description

Job Description: CloudCover has a customer seeking an Desktop Support Technician for a minimum 6 month 100% onsite position located in Durham NC. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position. This is a hands on position providing daily troubleshooting and administration of all systems that are in place. The key responsibilities are as follows:

 * Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system.
 * Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution.
 * Ability to work independently and collaboratively with IT, facilities, vendors, and business partners.
 * Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices.