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# Help Desk Analyst

- **Company:** Wollborg Michelson Personnel Service Inc
- **Location:** Rancho Cordova, CA, United States
- **Experience:** Starter
- **Salary:** $61,381.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Microsoft Azure, Microsoft Exchange Server, Microsoft Office, Network Service, Servicenow
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ee755d4f09137b0b

## About the Role

* Associate degree or equivalent experience preferred.
 * One to two years of service desk experience, preferably in a high-volume call center environment.
 * Knowledge of Active Directory, Microsoft Exchange Admin Center, Azure, and ServiceNow.
 * Basic knowledge of Microsoft Office 365 applications and troubleshooting techniques.
 * Experience supporting Windows 11 environments.
 * Strong customer service and communication skills.

Skill

 * Customer service
 * Active Directory and Microsoft Exchange
 * Windows 11 support
 * Microsoft Office 365 troubleshooting
 * Service desk ticket management
 * Technical diagnosis and problem resolution
 * Remote user support through telephone and chat
 * Mac OS support preferred, * Ability to troubleshoot technical issues in an advanced network environment.
 * Ability to support local and remote users with professionalism and accountability.
 * Ability to manage varied and moderately complex tasks.
 * Ability to follow documented procedures and implement established solutions.
 * Ability to create clear documentation, reports, and knowledge articles.
 * Ability to meet quality, productivity, timeliness, and customer satisfaction standards.

## Description

Provides remote technical support for users experiencing computer, network, software, and peripheral issues. Delivers customer-focused assistance through telephone and chat while maintaining service quality, accurate documentation, and timely issue resolution. Works independently with minimal supervision and follows established knowledgebase procedures.

Responsibilities

 * Provide remote technical support, diagnostics, and troubleshooting for computers, network services, and related peripherals.
 * Assist users through telephone and chat support channels.
 * Provide end-user support and training for software applications and internally developed tools.
 * Manage and update service tickets, including case status and resolution details.
 * Prepare metric reports and provide status updates to management.
 * Develop, document, implement, and audit standard operating procedures and customer service guidelines.
 * Support knowledge article creation and maintenance.
 * Serve as a subject matter expert for critical business functions and services.
 * Contribute to service quality, productivity, and customer satisfaction goals.
 * Provide guidance and support related to security, governance, and risk management functions.
 * Perform other duties as assigned.