> Markdown version of [/jobs/ext/4393370-it-field-service-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/4393370-it-field-service-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Field Service Help Desk Technician

- **Company:** Glessner Protective Services, Inc.
- **Location:** Hagerstown, MD, United States
- **Salary:** $37,440.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Windows Servers, Networking Basics, TCP/IP, Transmission Control Protocol (TCP), Network Routers, Office365, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e5fe150ea7def0b7

## About the Role

* Proven experience in technical support roles with a strong understanding of help desk systems and customer service principles.
 * Solid knowledge of Microsoft 365 applications and desktop support procedures.
 * Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewalls, and network troubleshooting tools.
 * Familiarity with Active Directory management including user accounts, GPOs, and permissions.
 * Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively.
 * Experience supporting Windows operating systems (including Windows Server)
 * Strong analysis skills with the ability to diagnose complex technical problems quickly and accurately.
 * Excellent communication skills to interact professionally with users at all levels of technical proficiency.
 * Knowledge of IT infrastructure components such as routers, switches, DNS servers, DHCP services, and VPNs is highly desirable.
 * Ability to work independently in the field while maintaining a high standard of customer support excellence.

Join us in delivering IT solutions that keep our operations running smoothly! Your expertise will make a real difference in empowering users through reliable technology support while advancing your career in a fast-paced environment dedicated to excellence.

## Description

* Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues both remotely and onsite.
 * Manage help desk tickets efficiently using help desk systems, ensuring prompt resolution and clear documentation of all incidents.
 * Support computer networking components including LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewalls, and TCP troubleshooting to maintain secure and reliable connectivity.
 * Assist with Active Directory management tasks such as user account creation, password resets, group policy objects (GPO) configuration, and permissions management.
 * Troubleshoot computer hardware components including desktops, laptops, mobile devices, printers, and peripherals to minimize downtime.
 * Support Windows operating systems (including Windows Server editions) by performing software updates, configurations, and troubleshooting.
 * Collaborate with team members to analyze system issues, implement solutions for network or hardware failures, and optimize IT infrastructure performance.
 * Communicate clearly with users to provide exceptional customer service while explaining technical issues in understandable terms.