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# Service Desk Coordinator

- **Company:** Dependable Inc
- **Location:** La Crosse, WI, United States
- **Salary:** $41,600.0 - $50,960.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Maintenance, Issue Tracking Systems
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b152bc4ab923b38f

## About the Role

* High school diploma or equivalent
 * Strong communication and organization skills
 * Patience with clients, including frustrated or non-technical ones
 * Comfort with technology and a real interest in building a career in IT
 * Valid driver's license

Nice to have

 * Help desk, computer repair, technical support, dispatch, or customer service experience
 * CompTIA A+ or ITF+ (or willingness to earn A+ within your first year)
 * Experience with Microsoft 365, Windows, or ticketing systems

## Description

This is an entry-level role built as a starting point in IT. You'll begin with phones, ticket intake, scheduling, and equipment logistics. As your technical skills grow, you'll take on Tier 1 troubleshooting, with a defined path to Service Desk Technician.

What you'll do

 * Answer inbound support calls and create clear, accurate tickets in our PSA system
 * Prioritize requests and route them to the right technician
 * Schedule technicians for remote and onsite work and keep clients updated
 * Resolve basic requests like password resets and account unlocks as you're trained
 * Receive, set up, and track computers and equipment; coordinate repairs and warranty claims
 * Process equipment orders, shipments, and returns
 * Keep tickets, inventory, and asset records accurate, * A clear path from Coordinator to Service Desk Technician, with training and certification support
 * Hands-on exposure to real client environments from day one
 * A company guided by the Rotary Four-Way Test: Is it the truth? Is it fair to all concerned? Will it build goodwill and better friendships? Will it be beneficial to all concerned?