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# IT Support Specialist

- **Company:** Michael Baker Corporation
- **Location:** Chicago, IL, United States
- **Experience:** Starter
- **Salary:** $57,907.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, VoIP, Information Systems, Computer-Generated Imagery, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Microsoft Software, System Center Configuration Manager, Office Suite, Software Deployment, Microsoft InTune, Information Technology, User Administration, Servicenow, User Accounts
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=44de94dab68b408f

## About the Role

* Two-year degree in Computer Science, Information Systems, or related field; applicable experience accepted in lieu of degree
 * 0-3 years of IT help desk, desktop support, or related technical support experience
 * Demonstrated experience troubleshooting Microsoft applications including Windows OS and Microsoft 365 / Office Suite
 * Hands-on Active Directory experience including user account management, password resets, and basic directory administration
 * Experience using a ticketing system (e.g., ServiceNow, Jira, Remedy, or equivalent) to log, prioritize, and resolve end-user support requests
 * Ability to build, configure, and troubleshoot end-user hardware including laptops and desktop computers
 * Strong written and verbal communication skills with the ability to translate technical issues into clear, user-friendly explanations
 * Ability to manage multiple open tickets concurrently and adapt priorities in a dynamic, fast-paced environment

Nice to Have

 * Experience with Microsoft System Center Configuration Manager (SCCM) or Intune for computer imaging and software deployment
 * VoIP system troubleshooting or support experience
 * CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate certification
 * Experience coordinating with hardware vendors for equipment RMA or replacement
 * Familiarity with Infrastructure, Server, or Network team collaboration for Tier 2/3 escalations

## Description

Michael Baker International is seeking an IT Support Specialist I to join our Corporate IT team in Chicago, IL. In this role, you will provide front-line technical support to employees and clients - resolving hardware, software, and system issues through a structured ticketing environment while partnering with cross-functional technology teams to deliver reliable, end-to-end IT service. This is a hybrid work schedule with 3 days a week in office., * Deliver on-site and remote technical support to employees and clients, ensuring timely and effective resolution of hardware, software, and printing issues

 * Maintain complete lifecycle ownership of support tickets - from intake through resolution - utilizing strong communication skills to keep end users informed at every stage
 * Execute computer builds and personalization using Microsoft System Center Configuration Manager (SCCM), ensuring standardized imaging and software deployment across the organization
 * Resolve Microsoft application issues including Windows OS and Microsoft 365 / Office Suite, applying systematic troubleshooting methodology to diagnose and fix root causes efficiently
 * Administer Active Directory user accounts and directory services to support employee onboarding, offboarding, and access management requests
 * Coordinate with Infrastructure, Server, VoIP, and Network teams to escalate and resolve complex incidents that exceed Tier 1 or Tier 2 resolution capacity
 * Partner with hardware vendors to facilitate equipment replacement and repair, ensuring minimal disruption to end-user productivity
 * Strengthen organizational IT reliability by proactively identifying recurring issues and contributing to knowledge base documentation and process improvement efforts