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# Level 2 IT Support Engineer - MSP - ONSITE

- **Company:** FULTS & ASSOCIATES, LLC
- **Location:** Fort Worth, TX, United States
- **Salary:** $80,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Hyper-V, IP Addressing, Virtual Private Networks (VPN), Windows Servers, Network Connections, Windows PowerShell, Role-Based Access Control, Zero Trust Network Access, Microsoft SharePoint, Virtual Local Area Networks, Windows Desktop, Wireless Networks, Firewalls (Computer Science), Microsoft InTune, Information Technology, Firewall Services Module, User Accounts
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5174ada58848a7be

## About the Role

* Demonstrated Level 2 support, escalation, or project experience; 5+ years of overall IT support experience preferred.
 * MSP or outside IT services experience supporting multiple external client environments.
 * Strong practical networking skills, including switch and firewall configuration, VLANs, IP addressing, DNS, DHCP, and VPNs.
 * Hands-on Windows Server, Active Directory, Hyper-V, Microsoft 365, and cloud administration experience.
 * Ability to explain configurations and troubleshooting you personally performed and how you verified the results.
 * PowerShell experience for administration or automation.
 * Microsoft certifications preferred; willingness to earn required certifications after joining.
 * Intune, Azure deployments, and Microsoft 365 migration experience are a plus.
 * Clear client communication, accurate documentation, and dependable follow-through.
 * Available for full-time onsite work in the North Fort Worth/Keller/Roanoke area.
 * Authorized to work in the United States without sponsorship now or in the future. No third-party representation., * Are you LOCAL and able to work onsite Monday-Friday in the North Fort Worth / Keller / Roanoke area? YES or NO
 * Are you comfortable taking incoming support calls throughout the day while managing tickets?
 * Do you have hands-on experience troubleshooting Windows, Microsoft 365, user accounts, and network connectivity?
 * Do you have a Microsoft Fundamentals certifications? YES OR NO- If Not, Are you will to get Certified after hire (Paid)? YES or NO

Experience:

 * Managed Service Provider (MSP): 1 year (Required)
 * IT help desk/service desk support: 3 years (Required)

## Description

* Own escalated tickets through diagnosis and resolution, provide phone support, and assist Level 1 technicians.
 * Configure and troubleshoot switches, firewalls, VLANs, wireless networks, VPNs, DNS, and DHCP.
 * Administer Windows Server, Active Directory, Group Policy, permissions, and Hyper-V environments.
 * Support Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID.
 * Configure and troubleshoot MFA, Conditional Access, and security controls using least privilege and Zero Trust principles.
 * Support deployments and migrations, and use PowerShell for administration and automation.
 * Document configurations and changes, test results, and keep clients informed.