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# Senior IT Technician

- **Company:** COMMUNICATIONS WEST. LLC
- **Location:** Grand Junction, CO, United States
- **Experience:** Expert
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Cloud Computing, CompTIA Network+, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Pbx, Virtual Private Networks (VPN), Windows Servers, Windows PowerShell, Cloud Services, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wireless Access Point, Network Routers, Firewalls (Computer Science), Microsoft InTune, 3-tier Architectures, Firewall Services Module
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=16d1beba28040eeb

## About the Role

* 5+ years of IT support experience, including at least 2 years at a senior or escalation level
 * Strong networking knowledge, including TCP/IP, VLANs, VPNs, DNS, DHCP, and firewall configuration
 * Hands-on experience administering Windows Server, Active Directory, and Group Policy
 * Hands-on experience administering Microsoft 365, Entra ID, and Intune
 * Solid understanding of cybersecurity fundamentals and incident response
 * Associate or technical degree in computer networking, or equivalent experience
 * Excellent communication skills and the ability to explain technical issues to non-technical clients
 * Valid driver's license, clean driving record, and a reliable vehicle able to transport tools and a folding ladder

Preferred Qualifications:

 * MSP experience, including RMM and PSA platforms
 * Certifications such as CompTIA Network+ or Security+, CCNA, or Microsoft 365 or Azure administrator certifications
 * PowerShell scripting and automation
 * Background in structured cabling and voice systems
 * Experience supporting regulated industries such as healthcare, legal, or financial services

Physical Requirements:

 * Able to lift 50 lbs. or more
 * Able to climb ladders and perform work while on a ladder
 * May be required to stand, walk, stoop, kneel, or crouch for reasonable periods
 * Able to work in areas with limited access or cramped spaces, * IT support: 2 years (Preferred)

Ability to Commute:

 * Grand Junction, CO 81501 (Required)

## Description

Are you an experienced IT professional who enjoys solving the problems nobody else can? CommWest, a locally owned and established Managed Service Provider (MSP), is seeking a full-time Senior IT Support Technician (Tier 3) to serve as a senior escalation point for our service team. We partner with businesses across Western Colorado to optimize their technology investments by providing quality, reliable, and personalized solutions, with a strong focus on cybersecurity.

As a Tier 3 IT Support Technician at CommWest, you will:

 * Serve as the escalation point for complex issues our Tier 1 and Tier 2 technicians can't resolve
 * Design, configure, and support client networks, including firewalls, switches, wireless, and VPNs
 * Manage and support Windows Server, Active Directory, and Microsoft 365 environments
 * Lead technical projects such as server, cloud, and Microsoft 365 migrations and new client onboarding
 * Respond to and help remediate security incidents alongside our security tools and partners
 * Mentor and train junior technicians and help raise the skill level of the whole team
 * Travel to client sites within Western Colorado for onsite support and project work
 * Build strong client relationships by delivering professional, courteous service
 * Embrace our core values of Trust, Client Partner, Quality, Community Involvement, and Teamwork
 * Contribute to our office culture, where collaboration and a bit of humor are welcomed

Duties include, but are not limited to:

 * Troubleshooting and resolving escalated issues across servers, networks, endpoints, and cloud services
 * Administering Microsoft 365, Entra ID, Intune, Exchange Online, and SharePoint
 * Configuring and maintaining firewalls, switches, routers, and wireless access points
 * Supporting Windows Server, Active Directory, Group Policy, DNS, DHCP, and virtualization
 * Investigating and remediating security alerts and incidents, including compromised accounts and business email compromise
 * Planning and executing migrations, hardware refreshes, and infrastructure upgrades
 * Performing root cause analysis on recurring issues and recommending long-term fixes
 * Creating and maintaining technical documentation, standards, and SOPs
 * Supporting voice, data, and surveillance installs and structured cabling projects as needed
 * Maintaining accurate ticket notes and time entries for all work completed
 * Participating in occasional after-hours maintenance windows and urgent response