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# Genesys Cloud CX - Admin, Developer

- **Company:** HYNIVA LLC
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Amazon Web Services, Data Analysis, Cloud Computing, Computer Programming, Python (Programming Language), Routing, Node.Js, Systems Integration, User Provisioning Software, Web Services, Scripting, Cloud Platform System, Chatbots, Genesys, AWS Lambda, Restful APIs
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=30a19de94cf66ddc

## About the Role

* QualificationNot specified
 * Experience8+ years on Genesys platforms, * 8+ years of experience working with Genesys platforms, preferably Genesys Cloud CX
 * Strong expertise in Architect, routing strategies, queues, skills, and call flow administration
 * Experience creating, optimizing, and troubleshooting Architect call flows
 * Experience implementing and supporting omnichannel customer engagement solutions
 * Knowledge of voice, chat, email, SMS, chatbot, and social media support channels
 * Experience with REST APIs, Data Actions, and external integrations
 * Basic to intermediate programming/scripting skills in: Python, Node.js, AWS Lambda
 * Experience with AI chatbots and NLP programming
 * Understanding of FSC (Financial Services Cloud) and Voice Cloud environments
 * Ability to work in Agile environments with two-week sprint cycles
 * 3-5 years of experience across multiple contact center platforms (NICE, AWS Connect) nice to have
 * Experience in cloud migration and contact center modernization projects nice to have

## Description

We are looking for talented professionals to join our team. This role offers excellent growth opportunities and the chance to work on exciting projects., * Work closely with business stakeholders to gather functional requirements and analyze system issues

 * Analyze call flows, routing logic, and omnichannel customer journeys to identify bottlenecks and optimization opportunities
 * Review contact center performance metrics and recommend process improvements
 * Provide guidance on Genesys Cloud CX and omnichannel platform capabilities
 * Configure and manage Genesys Cloud CX platform components (Queues, Architect, Routing, Skills, Permissions)
 * Support user provisioning and platform governance
 * Perform ongoing platform maintenance and environment support
 * Design, develop, and maintain IVR workflows using Genesys Architect
 * Configure and optimize omnichannel engagement channels (Voice, Chat, Email, SMS, Social)
 * Implement integrations with external systems using REST APIs, web services, AWS Lambda, and Data Actions
 * Support AI chatbot and NLP-driven customer interaction flows
 * Monitor contact center system health and performance using Genesys Analytics
 * Investigate issues related to call routing and digital interaction failures
 * Support batch job maintenance and automation processes using Python