> Markdown version of [/jobs/ext/4395987-senior-it-administrator](https://www.wearedevelopers.com/jobs/ext/4395987-senior-it-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Administrator

- **Company:** CATENA OPERATIONS LIMITED
- **Location:** Malta, MT, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Confluence, JIRA, Business Systems, Software as a Service, Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Python (Programming Language), Automation of Marketing, Windows PowerShell, OpenAI, Azure Active Directory, Data Streaming, Scripting, Large Language Models, Agentic-AI, Microsoft InTune, Information Technology, Atlassian Tools, Casper Suite
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a231c53f1368d90a

## About the Role

* Practical experience using AI tools in a work context (e.g. LLM assistants, AI-assisted support or triage), with a curiosity for where AI can replace manual effort.
 * Hands-on experience with Azure AD / Microsoft Entra ID - user and group management, SSO, MFA, conditional access, and licensing.
 * Solid experience across the corporate IT toolset: Microsoft 365, Intune for Windows endpoint management, Jamf for Mac management, identity and access management, and SaaS application administration.
 * Working knowledge of Atlassian products, including Jira, Confluence, and Jira Service Management, with a solid understanding of best practices and configurations.
 * Self-motivated team player with a positive, service-oriented mindset and excellent written and verbal communication skills.
 * Strong understanding of IT systems and service desk operations, with proven experience supporting end users in a fast-paced environment.
 * Ability to manage multiple priorities effectively, meeting deadlines while maintaining strong attention to detail and quality.
 * Quick learner with strong adaptability, able to thrive in a dynamic and evolving business environment.
 * 3+ years of experience in IT operations, including exposure to administration and support of the Atlassian suite.
 * Proven troubleshooting skills across hardware, software, and networking, with a structured and analytical approach to problem-solving.
 * Experience managing third-party vendors and service providers is highly desirable.
 * Experience building agentic or LLM-based workflows (e.g. OpenAI/Anthropic APIs, AI agents) to automate support or operational tasks is a plus.
 * Scripting experience (PowerShell, Python, or similar) for task automation is a plus.

## Description

* Administer and continuously improve the Atlassian suite (Jira, Confluence, Jira Service Management), including workflows, permissions, schemes, and automation rules.
 * Design, build, and maintain automations that remove mundane, repetitive IT tasks - using automation platforms, scripting, APIs, and native Atlassian automation.
 * Act as the primary escalation point and internal expert for Atlassian-related issues and enhancements.
 * Manage and support Windows and Mac devices through Intune and Jamf, ensuring performance, security and reliability.
 * Oversee asset management and full device lifecycle (procurement to decommissioning).
 * Administer identity and access management through Azure AD / Microsoft Entra ID, including provisioning, SSO, MFA, conditional access, and group policy.
 * Manage system access, patching, and endpoint security in line with policies and compliance standards.
 * Deliver efficient, high-quality IT service desk support with timely resolution of incidents and requests.
 * Monitor service desk performance against SLA and implement continuous improvement initiatives.
 * Promote IT, automation, and Atlassian best practices across the organization.
 * Identify, evaluate, and roll out AI tools (AI assistants, agents, AI-assisted ticket triage and knowledge search) to improve IT service delivery and end-user productivity.
 * Continuously hunt for manual, repetitive work across IT and the wider business, and automate it away to reduce effort and improve service delivery.
 * Build and maintain integrations between IT and business systems so data flows automatically between platforms.
 * Measure the impact of automation and AI initiatives (time saved, ticket deflection, resolution times) and iterate.
 * Maintain clear, up-to-date documentation for systems, workflows, and configurations.