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# Help Desk Technician

- **Company:** The Midtown Group
- **Location:** Colorado Springs, CO, United States
- **Salary:** $52,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Break Fix, Peripherals
- **Published:** October 2, 2026
- **Apply:** https://www.thejobnetwork.com/job/2506118d-af8f-4b72-9e81-63754429fa50/help-desk-technician

## About the Role

Are you an energetic IT support professional who thrives in a fast-paced environment and genuinely enjoys helping people solve technical problems?, * 1+ year of technical Help Desk or Service Desk experience in a corporate or enterprise environment

 * Strong hands-on troubleshooting experience with Windows and Microsoft Office applications
 * Experience supporting Mac users is highly preferred
 * Familiarity with VPN, remote-access tools, mobile devices, and hardware/peripheral troubleshooting
 * Strong ticket documentation and incident-management habits
 * Excellent verbal communication and customer service skills
 * Comfortable handling a high volume of phone-based technical support
 * Energetic, professional, and able to remain composed in a fast-paced environment
 * Strong problem-solving skills with the ability to think beyond a scripted response
 * High School Diploma or equivalent required

Preferred Qualifications

 * CompTIA A+
 * HDI Certification
 * ITIL Certification
 * Experience working within an SLA-driven, regulated, or highly structured enterprise IT environment

## Description

We are seeking Help Desk Technicians to join a growing Enterprise Service Desk team in Colorado Springs. This is an excellent opportunity for someone with corporate help desk experience who wants to continue building their technical skills within a large, highly professional enterprise environment.

This is not a scripted call center role. You will serve as the first point of contact for employees, actively diagnosing, troubleshooting, and resolving technical issues across multiple systems and platforms.

What You'll Do

 * Provide front-line technical support to employees in a high-volume enterprise environment
 * Handle approximately 25-30 inbound support calls per day
 * Diagnose and troubleshoot hardware, software, connectivity, and access issues
 * Support Windows 10, Mac OS/OSX, Microsoft Office/Outlook, VPN, mobile devices, hardware, and peripherals
 * Troubleshoot LAN, remote-access, and corporate system issues
 * Accurately document incidents, troubleshooting steps, and resolutions within the ticketing system
 * Follow established procedures for ticket routing, escalation, notification, and resolution
 * Guide users through technical issues with patience, professionalism, and clear communication
 * Collaborate with other Service Desk and IT team members to resolve issues and improve processes