> Markdown version of [/jobs/ext/4396654-manager-customer-project-management](https://www.wearedevelopers.com/jobs/ext/4396654-manager-customer-project-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Customer Project Management - **Company:** EAGLE FLEXIBLE PACKAGING - **Location:** Batavia, IL, United States - **Salary:** $80,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Spreadsheets, Salesforce.Com, Webmail, Performance Monitor - **Published:** October 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=08838cc53bdc8c69 ## About the Role * High school diploma or equivalent (GED). * Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field, or equivalent experience. * Minimum five years of relevant customer-facing experience involving project management, customer service, account coordination, or operations support in a manufacturing or production environment. * Minimum one year of leadership, supervisory, team lead, or mentoring experience. * Strong customer service and relationship management skills with a demonstrated ability to manage customer expectations professionally and effectively. * Strong organizational skills and attention to detail, with the ability to manage multiple priorities and competing demands simultaneously. * Demonstrated ability to problem solve, prioritize, and make sound decisions in a fast-paced manufacturing environment. * Professional proficiency in verbal and written English, with the ability to communicate effectively with customers and internal stakeholders at all levels. * Polished, professional presence with the ability to represent the company confidently in customer interactions. * Proficiency in word processing, spreadsheet, and email software, with the ability to learn new systems and tools. ERP experience. * Ability to collaborate effectively across departments and build strong working relationships internally and externally. * Ability to work non-standard hours and travel overnight as needed. * Enthusiasm for the Eagle mission of embracing our Guiding Values, which focus on developing and empowering our team members to create valued, trusted, and lasting relationships with both customers and suppliers., * PMP certification or similar certification or training in project management. * Experience using Salesforce or similar CRM / customer project management systems. * Experience in the flexible packaging industry or a comparable manufacturing environment. * Experience with EFI-Radius. ## Description This position combines hands-on customer project management responsibilities with frontline leadership responsibilities, including coaching team members, supporting escalated customer situations, driving process consistency, and ensuring alignment between customer expectations and operational capabilities, * Lead, coach, and develop the Customer Project Management team, providing day-to-day guidance, prioritization support, training, and accountability. * Serve as a working manager by directly managing customer accounts and projects while balancing leadership responsibilities. * Support Customer Project Managers in handling complex customer situations, escalations, changing priorities, and high-risk projects. * Act as an escalation point for customer concerns related to orders, lead times, specifications, scheduling, artwork approvals, inventory, or delivery expectations. * Build and maintain strong working relationships with customers through responsive communication, execution follow-through, and proactive problem solving. * Coach team members on effective customer communication, including how to manage difficult conversations, set expectations appropriately, and communicate operational constraints professionally. * Ensure customer orders, specifications, approvals, and project details are accurately entered and maintained within ERP and related systems. * Collaborate closely with Operations, Scheduling, Graphics, Purchasing, Shipping, and Quality to ensure customer requirements are aligned with production capabilities and delivery expectations. * Help ensure projects are planned and executed in a manner that supports operational efficiency, quality standards, and on-time delivery performance. * Monitor customer project workflows and team workload distribution to ensure responsiveness and timely execution across all active programs. * Identify risks, delays, bottlenecks, or communication gaps and help coordinate timely resolution across departments. * Support management of customer finished goods inventory programs, including communication regarding inventory levels, release timing, and storage expectations. * Review and help maintain consistency in customer-facing documentation, including order confirmations, approvals, specifications, and project communication. * Identify continuous improvement opportunities focused on improving customer experience, reducing errors, improving communication flow, and increasing operational alignment, and manage projects to improve department operations. * Identify training needs and develop training related to customer project management. * Onboard and train new Customer Project Managers, including process training, ERP usage, customer communication expectations, and departmental workflows. * Manage KPI tracking related to customer satisfaction, lead times, project execution, responsiveness, and operational performance. * Partner with the Director of Customer Success to identify process improvements, training opportunities, staffing needs, and workflow optimization initiatives. * Serve as back-up support for Customer Project Managers as business needs require. * Ensure that all company food safety and quality assurance procedures are followed at all times. Escalate any issues/concerns to management. * Other related duties as assigned.