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# MSP IT Services Coordinator & Dispatcher

- **Company:** Titan, LLC
- **Location:** Mason, OH, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Spreadsheets, Computer Maintenance, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=76e8a1076f6eca0c

## About the Role

* 1+ years in dispatch, scheduling, service coordination, front desk or customer service
 * Strong organization skills: you keep a clean calendar, track follow-ups and finish what you start
 * Clear, friendly communication by phone and email, including with frustrated callers
 * Comfortable with computers and quick to learn new software. You'll use a ticketing platform, Microsoft 365 and Teams every day
 * Good judgment about what's urgent, and able to handle frequent interruptions
 * IT or technical experience is a big plus (help desk, computer repair, IT classes or certifications) and may mean a higher starting rate
 * Nice to have: experience with a ticketing or dispatch system, or an MSP, IT, HVAC or home services company

Requirements

 * Able to pass an FBI background check with fingerprinting
 * Able to work on-site in Mason, OH, during business hours, * How many years of experience do you have in dispatch, scheduling, service coordination, front desk, or customer service? Briefly describe your responsibilities. IT experience is helpful but is not required.
 * Two technicians are already booked. One client calls because their entire office is offline; another needs a new employee's computer set up for next week. In 3-5 sentences, explain how you would prioritize, coordinate with the technicians, and keep both clients informed. You do not need to solve the technical issue.
 * What tools or process have you used to track appointments and follow-ups so requests do not fall through the cracks? Give one brief example. Experience with any scheduling, ticketing, CRM, calendar, or spreadsheet tool is welcome.

## Description

* Answer client calls and emails professionally, log every request, and set clear expectations on next steps
 * Sort incoming requests by urgency and route them to the right technician
 * Schedule and dispatch technicians for on-site visits, projects and follow-ups, and manage the team calendar
 * Follow up with clients and technicians so every request gets closed out
 * Keep client contact info, notes and appointment details accurate and up to date
 * Coordinate with vendors on deliveries, warranty repairs and service appointments
 * Help with light admin work such as ordering supplies and tracking equipment shipments, * This is a full-time, on-site role in Mason, OH, during business hours. Can you reliably commute and work on site? Please note any availability restrictions.