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# Product Support Specialist

- **Company:** NUTSTAR SOFTWARE, LLC
- **Location:** Merced, CA, United States
- **Salary:** $39,520.0
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Software Troubleshooting
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=37162e7d76bbadb5

## About the Role

* Fluent in English with Strong verbal and written communication skills as well as interpersonal skills.
 * Strong phone etiquette and the ability to handle customer inquiries with professionalism and empathy.
 * Service oriented focus and ability to work as part of a fast paced, high-performance team.
 * Previous experience in customer service or a related field is preferred.
 * Proficient in data entry and navigating computer programs.
 * Must have reliable transportation.
 * Multilingual abilities, particularly in Spanish, are a plus.
 * Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.

## Description

* Respond to customer requests for support via email, phone, or website.
 * Provide timely follow-up to customers.
 * Provide thorough and complete case notes and documentation of customer issues.
 * Stay current on evolving product functionality and new releases.

Support may also include:

 * Assisting customers with understanding product functionality via phone and email
 * Diagnosing software issues by reviewing software setups and configuration, system settings, data, etc.
 * Deliver excellent customer service by addressing inquiries and resolving issues promptly and professionally.
 * Troubleshooting application errors including thoroughly documenting what process they were using when they encountered the error, researching possible causes, and reviewing likely contributors.
 * Upsell products and services to customers based on their needs and preferences.
 * Perform data entry tasks accurately and efficiently to assist customer needs.
 * Escalating suspected software defects to management with well documented notes on troubleshooting performed.