> Markdown version of [/jobs/ext/4396889-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4396889-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** 78R Holdings Company
- **Location:** Fort Worth, TX, United States
- **Salary:** $45,760.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Maintenance, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Software Deployment, Software Engineering, Windows Desktop, Connectivity Problems, Office365, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=401f8e5a1775eec1

## About the Role

Aeko Technologies is seeking a dependable and customer-focused IT Support Specialist to assist with technical support, computer troubleshooting, and daily IT operations. The successful candidate will help users resolve hardware and software issues, maintain computer systems, and ensure technology-related problems are addressed efficiently.

The ideal candidate has strong troubleshooting skills, communicates clearly with users, and can manage support requests while maintaining professional service standards., * High school diploma or equivalent; IT-related education preferred.

 * Previous help desk or technical support experience is an advantage.
 * Basic knowledge of computer hardware, operating systems, and networking.
 * Familiarity with Windows and Microsoft 365.
 * Strong communication, customer service, and problem-solving skills.
 * Ability to prioritize support tickets and manage multiple tasks.
 * Good documentation and organizational skills.
 * CompTIA A+ or a similar IT certification is a plus.

## Description

* Respond to technical support requests by phone, email, or ticketing system.
 * Troubleshoot computer, software, printer, and network connectivity issues.
 * Install, configure, and update computers and approved applications.
 * Assist users with account access, password resets, and software setup.
 * Support Windows operating systems and Microsoft 365 applications.
 * Document technical issues, troubleshooting steps, and resolutions.
 * Escalate complex problems to senior IT staff when necessary.
 * Assist with workstation setup, equipment maintenance, and user onboarding.
 * Monitor reported issues and follow up to ensure timely resolution.
 * Follow cybersecurity policies and protect confidential information.
 * Provide clear technical instructions and courteous customer service.