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# Enterprise Architect, Digital Experience

- **Company:** Brown & Brown, Inc.
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Adobe Experience Manager, Artificial Intelligence, Data Analysis, Cyber Security, Information Systems, System Configuration, Human-Computer Interaction, Salesforce.Com, Systems Architecture, Technical Debt, Adobe, Information Technology, Front End Software Development, Api Design
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=658b3dfb6f6671a3

## About the Role

Bachelor's degree in computer science, HCI, Information Systems, or related field

 * 10+ years in IT, mostly in digital experience, CX, CRM, or front-end-adjacent architecture
 * 5+ years in Enterprise, Solutions, or Digital/CX Architecture leadership
 * Working knowledge of Salesforce and Adobe experience platforms at an architectural level (implementation-level expertise not required)
 * Strong front-end architecture, design systems, and UX/CX pattern knowledge
 * Experience defining target-state/transition-state architecture and reconciling roadmaps with delivery constraints
 * Experience building unified architecture across distinct business models or go-to-market segments
 * Track record advocating for and adopting emerging CX/experience technology
 * Strong executive communication skills, * Master's degree in technology, HCI, or related field
 * Salesforce Architect certification (Application/System Architect)
 * Adobe Experience Manager or Analytics certification
 * Insurance, Financial Services, or regulated-industry experience
 * Broker, agency, or distribution-partner platform experience
 * Familiarity with AI-driven personalization
 * Experience in scaled agile environments (SAFe or similar)

## Description

Brown & Brown is seeking an Enterprise Architect, Digital Experience to join our growing team! The Enterprise Architect, Digital Experience owns the future of how brokers and customers experience Brown & Brown digitally. defining target-state and transition-state architecture for broker tools, customer portals, CRM, and content platforms, and charting a realistic path to get there. This role sits at the enterprise level: setting direction, standards, and architecture strategy for the experience platform landscape (including Salesforce and Adobe), rather than performing platform configuration or administration directly.

A central mandate of this role is building one unified digital experience architecture across Brown & Brown, rather than separate solutions for each part of the business. The role partners closely with delivery teams, domain architects, and solution architects - building unconstrained roadmaps (the ideal path) and reconciling them into constrained, fundable roadmaps with delivery and business leadership.

How you will Contribute:

Target-State & Transition-State Leadership

 * Own the multi-year target-state vision for broker/customer digital experience and the transition states to get there
 * Drive a unified enterprise experience architecture that serves Retail and Specialty Distribution on shared platforms and standards, rather than siloed, segment-specific solutions
 * Build unconstrained roadmaps, then partner with delivery/PMO/finance to reconcile them into constrained, fundable plans
 * Evaluate emerging CX technology and recommend adoption paths, * Set enterprise architecture direction and standards for the experience platform landscape, including CRM and content/experience platforms such as Salesforce and Adobe
 * Define how broker-facing tools and customer-facing experiences should connect as one coherent system across the enterprise
 * Guide platform and delivery teams on architectural fit, integration approach, and long-term scalability of experience technology decisions
 * Evaluate new CX/CRM/experience platform capabilities and make enterprise-level adoption recommendations

Architecture & Delivery Partnership

 * Engage early in program-level planning and solution reviews - shape direction while designs are forming
 * Serve as a standing consultative resource for solution architects and front-end/UX engineers
 * Arbitrate trade-offs between experience quality, platform constraints, and delivery timelines

Innovation Advocacy

 * Champion emerging experience technology - CX, personalization, AI-assisted broker tools
 * Sponsor POCs and pilots to de-risk new technology before enterprise-wide adoption
 * Own intake/evaluation of new experience tools proposed by teams or vendors

Standards & Patterns

 * Author architecture principles and standards for digital experience and front-end engineering
 * Maintain a pattern library, reference architecture, and ADRs for broker/customer experience components
 * Promote API-first, headless, and modern integration patterns

Governance

 * Establish lightweight, delivery-friendly governance for experience projects
 * Embed security- and privacy-by-design principles with Information Security
 * Track and mitigate technical debt within experience platforms

Stakeholder Leadership

 * Advise executives on digital experience strategy in business terms
 * Facilitate architecture review boards for experience initiatives
 * Mentor solution architects and front-end/UX engineers; drive standards adoption through influence